i okd 2 items..you performed 3 and charged me..in writing i told you 2 items and i told my rep on the phone 2 items....also my service guy told me he would call me 4 different times in 2 days and he never once called me...i had to track him down everytime...dont bother contacting me..i will not be wasting my time or my money for service or a new car ever again at your place of business....worst service ever and i feel i was taken having okd 2 items and you completely ignoring that...go away.
8/24/2025
Angel M. VERIFIED CUSTOMER
Cody has been the best service provider I’ve ever encountered. Have him train everyone else, please. That man deserves a promotion.
8/24/2025
Darcee A. VERIFIED CUSTOMER
Did the work faster than expected and got me back on the road Thank you
8/23/2025
Jeanie S. VERIFIED CUSTOMER
I paid for an oil change, knowing it was your package deal. They did not rotate tires. I did not get a feedback sheet identifying other issues that I could’ve had.
I do not feel like I got the best quality from Toyota. I’ve been a long-standing customer. Never had any issues prior to this last visit. I understand you are understaffed someone called out sick.
Not sure I’ll be back.
8/23/2025
Madelynn M. VERIFIED CUSTOMER
My appointment was for 7:00 and was asked to wait for Eduardo who did not arrive until close to 7:30. Another gentleman who asked who I was waiting for did check me in when he found out I had been waiting for Eduardo. Eduardo did arrange for a discount on my yellow service for the inconvenience. He did go out of his way to inform me of work I needed done beyond the yellow service. He redeemed himself.
8/23/2025
Jacob S. VERIFIED CUSTOMER
I bought a brand new truck from Bell Road Toyota. Someone's phone was already programmed into the radio and settings had been changed. Even safety settings like the seatbelt chime. I asked if there was a list or option to go through the setting to understand what's been changed. I was told it would cost $199 service fee. Brand new vehicle not even 2500 miles under warranty to look at factory settings that can only be set by the factory scanner?? After I told him all this he went to ask the techs and said nobody knows how to do the setting in my new truck? I would have to check it back in and have a master technician look at it. I didn't have time for that today so said we can deal with it at another service interval but I'm thinking it may be best to go to another dealership with a knowledgeable service team that understands the vehicles they're selling. That is the reason we bring our vehicles to the dealer after all.
8/23/2025
Mercedes O. VERIFIED CUSTOMER
Rick was amazing and very professional! He explained everything to me and helped with all my car questions! Thank you again!
8/23/2025
Not Provided. VERIFIED CUSTOMER
Trey is outstanding. He responds quickly, is honest, and can be trusted to give good advice when dealing with issues.
8/23/2025
Denise C. VERIFIED CUSTOMER
Tim was very knowledgeable and helpful to me.
8/23/2025
Cindy G. VERIFIED CUSTOMER
Very much I appreciate what y’all are doing
8/23/2025
Corey H. VERIFIED CUSTOMER
Evanlee was terrific! Great service. Went the extra mile for me. Much appreciated.
8/23/2025
Ann G. VERIFIED CUSTOMER
He was very thorough and made sure my questions were answered.
8/23/2025
Jhinelle L. VERIFIED CUSTOMER
Cody is always attentive and responsive . He goes above and beyond for the customer
8/22/2025
Pamela P. VERIFIED CUSTOMER
TJ was extremely helpful. He was able to restore my messaging on the car screen.
8/22/2025
Blake W. VERIFIED CUSTOMER
Cody was great! Can’t wait to continue servicing my new 4Runner with him!
8/22/2025
Diane T. VERIFIED CUSTOMER
I appreciated Tim was able to absorb my appt into his schedule as my Service Manager was ill today. Great customer service!
8/22/2025
Kyle H. VERIFIED CUSTOMER
Kept trying to selling maintenance to me that I had already done to my vehicle. Then attempted to charge me for an oil change when it is included in my warranty package.
8/22/2025
Sandra G. VERIFIED CUSTOMER
Tony always communicates and delivers service excellence, all the way.
8/22/2025
Dennis S. VERIFIED CUSTOMER
Need to reduce the service time.
8/22/2025
Lance G. VERIFIED CUSTOMER
First time at Belle Toyota and was highly satisfied. Change from Right Toyota because I wasn’t impressed with the service that I received. Tim was very informative on everything I need to do with my vehicle.