Very professional and friendly. Due to my 20 years military service received a 10% discount which is greatly appreciated.
8/16/2025
Leonardo A. VERIFIED CUSTOMER
Great service. Thank Trey…I’m very impressed!!!
8/16/2025
Tammy N. VERIFIED CUSTOMER
Tony has been great to work with and had the highest level of customer service!
8/16/2025
Monica C. VERIFIED CUSTOMER
Excellent service, professional, very communicative, and made sure to answer any and all questions. Happy birthday, Tony! I really appreciate you and am thankful you were who I worked with.
8/16/2025
Johnny P. VERIFIED CUSTOMER
5 star with Eduardo parra. He isvery knowledgeable.
8/16/2025
Jacob H. VERIFIED CUSTOMER
The service from the rep was great. I just don’t understand how an appointment lasts 2 hours for a 30 minute oil change service. I would think customers with Toyota care packages would get some kind of priority for service. But I arrive on time for my appointment then the vehicle doesn’t get into the service area until an hour later.
8/16/2025
Yuri V. VERIFIED CUSTOMER
I would like to give kudos to Eduardo for always going above and beyond to provide great customer service. I really appreciate all you do. Thanks ????
8/16/2025
Terra .. VERIFIED CUSTOMER
TJ and the entire Bell Road team went over and beyond my expectations!
8/16/2025
Ivan D. VERIFIED CUSTOMER
I was scheduled to pick up my vehicle last Friday and even took the day off work to do so. However, I was only notified that same day that a part needed to be replaced, which caused a significant delay. This was a big inconvenience and highlighted a serious lack of communication throughout the process. I would have appreciated being informed earlier so I could adjust my schedule accordingly.
8/15/2025
Bob S. VERIFIED CUSTOMER
I had concerns/questions about service costs (labor, particularly), which were resolved with Quincy, thank you.
8/15/2025
Seamus M. VERIFIED CUSTOMER
Always satisfied. Alex in service is the best.
8/15/2025
Doris H. VERIFIED CUSTOMER
Could not schedule online? Drove 10 miles to schedule appt. Then, appt cancelled due to Bell’s chaos. 2nd appt ok, yet less than 24 hours later our car indicated 2 under inflated tires. Tire pressure obviously not checked. Also, extra long appt. Not what I expect from Bell Road Toyota, as a customer for over 10 years.
8/15/2025
Sang C. VERIFIED CUSTOMER
Good service
8/15/2025
Valerie G. VERIFIED CUSTOMER
Cody is a friendly, courteous, yet professional young man. Outstanding
8/15/2025
Linda B. VERIFIED CUSTOMER
Alejandro orquiz was amazing with great customer service
8/15/2025
Mohammed A. VERIFIED CUSTOMER
My issue was not fixed. The same issue I see it in my car. I came thrice to fix the issue on my new car but nothing changed. Since I was tired of coming that long I left it as such.
8/15/2025
Juan V. VERIFIED CUSTOMER
They let me wait for 2hours and 45 min. Just for the oil change.
I spoke with the manager, It looks like she was in bad mood. I did have a good experience talking to her.
8/15/2025
Brayden C. VERIFIED CUSTOMER
I recently brought my vehicle to this Toyota dealership for service and was told my serpentine belt needed replacing. I understand how important a serpentine belt is to a vehicle’s operation, but in my case, it only had two very small, minor cracks. The rest of the belt was in near-new condition. Despite this, the dealership made it sound as if it was on the verge of crumbling, which was misleading. I agreed to the work based on their recommendation, only to later realize the replacement was unnecessary.
I am extremely dissatisfied with this experience. As a customer, I trust a dealership to provide honest, accurate assessments of what my vehicle needs—not to suggest unnecessary work. This situation not only cost me money but also caused me to question the integrity of the service department.
I value transparency and trust when it comes to vehicle maintenance, and unfortunately, this visit has left me with serious doubts about returning in the future. I hope management will take this feedback seriously and address the issue so that other customers are not put in a similar position.
8/15/2025
Richard L. VERIFIED CUSTOMER
Evanlee Husband was very professional explained everything. He did a good job and I will ask for him next time I come for service.