Bell Road Toyota Auto Repair Service

Richard was awesome! It was super busy, but I had my vehicle serviced in less time than I thought it would take. I had an alignment done and I lived the before and after pictures. That really gave me confidence about the work that was done. Thank you Bell Road Toyota!

Cody did a great job of getting our car serviced. He was very professional and courteous with us and the people around us. I will defiantly bring my car in and deal with Cody in the fiuture.

Well to be completely honest I am beyond unsatisfied I went in to Bel Toyota for a simple oil change hour and 15 minutes went by text and called the number that I was sent to my phone to call or text if I have any questions I got no response I went outside my service attended nowhere to be found went back inside waiting another 45 minutes at this point it's two hours went back outside one of the young men that moved the cars up was gracious enough to go and ask me if I needed something I explained to him who I am and I'm waiting for my car and it's been over 2 hours he went and asked Alex Alex told him they were doing a inspection so the young man came and told me what Alex said even though Alex had seen me outside he never approached me or checked in with me I went where Alex was sitting down talking to his coworkers and asked him why they were doing an inspection and what kind of inspection this was. He replied that he told me it would be 2 hours to do my oil change and they're finishing up an inspection which I never authorized. The worst thing of all is that I got the multi-inspection sheet of what they check the off on and my four tires say they were at 36 all four when I saw the sheet and I looked at my tires pressure on the car they were 31.34-29-31. which is completely contradictory to what the inspection sheet said which tells me that they never did an inspection they just pretty much check things off and wrote what was best that's upsetting if you're going to waste my time by checking my car how can I trust you guys that you're doing it the right thing anyways do you have any questions give me a call cuz I'll gladly explain ****-****-xxxx

It took 3.5 hours to perform routine oil change, rotate tires, multi-point inspection, and battery check. In replacing the cabin air filter, the technician left stains on the leather passenger seat. After replacing the 12V battery, the floor mat was left folded instead of flat. There is no excuse for not cleaning the leather seat after replacing the cabin filter or protecting it before replacing the cabin filter.

Richard was nice but mechanics left 2 grease spots on my new 2025 RAV4, after I waited 3 hours for an oil change, then they cleaned it, but not perfectly

Everything was great! Took longer than normal but I was warned it would. Just a note for the customer waiting area: the tv in the kids' room was off and it's usually playing cartoons like Bluey. I didn’t know who to ask to turn it on so it wasn’t on during our wait.

Billy Sparls ALWAYS takes care of our many Toyota vehicles!

Not satisfied at all. Every time I come to this location I have bad experience with service people. For 30 mins oil change I have to leave my car for 2 days. The guy was saying there was a software issue and they had 10 cars ahead of me. What the software have to do with oil change. And what is the point of making appointment a week ago. And if you are running late why don't you call the customer and let them know so they don't come and drive 45 mins. Never going to come this location again.

No it took 3 hours to get a simple poor charge at 7 am. The prior time I was there I was charged for the service even though I have a full service plan

The service was top tier as usual.

Alex Orquiz, was friendly and very helpful. I will recommend him at my work place, to complete there vehicle maintenance with him. Thank you! Carla R

Q, Diego, and Brian were all AMAZING! I will never forget to another dealership. Thank you all so much for your work ethic and personal care.

TJ was a quick, friendly service rep. He is the face of your company. The work done was professional and quick. Im very happy how the car runs

I was very pleased with Rick! I happened to be paired up with him by chance and I will certainly use him again!

We had some hiccups, but Alex was professional and kept me up to date with what was happening.

Thank you for all you do! ????

Waited 3 hours for oil change. When I made the appointment, I was told it would be done in one hour. When I showed up, the advisor said it would take two hours. I told him my appointment was for one hour and he said he would put my vehicle in express lane. Two hours later when I inquired about my car, it was still waiting to be worked on. The advisor knew I had another appointment and I needed to leave so he asked another associate to get me into a rental. The only available vehicle was a Tacoma truck and I did not feel comfortable driving it so I asked for my car back. Then they could not locate my keys and after a while the adviser told me my car was being worked on and it would be about 10 minutes. It was exactly 3 hours when I got my car back and the advisor said it was due to the new system. I told him my time was also valuable and I asked to be compensated for it. He said nothing could have been done so I paid the full price. I purchased the packet of 5 oil changes. This was by far the worst experience I had at Toyota where my time was wasted.

You are welcome! Please let TJ know that we appreciate him and his wonderful service every time we have come in!! It isn't often in this day and age to find honesty, great care, and time efficiency along with so many more awesome qualities in any service. Thank you TJ!!

Tim was very professional, courteous, and informative. It was my first experience in dealing with a service area in a dealership. Tim made it a very pleasant experience. Thank you Tim.

Lacked communication but was rectified in the end.