Bell Road Toyota Auto Repair Service

Inability to get hold of the person to discuss the estimate. When calling the service advisors phone number I got routed to an answering robot indicating I would get a phone call or text message. I didn't get either. The invoice told me the battery would cost me $278 but I was told it would be covered by the warranty. When he finally called back, it was to late to get the battery replaced. I had to come back on Monday to get it fixed. So I went home with a car with a bad battery. I borrowed a charger from a friend which allowed me to use the car on the weekend. I also noticed that the cable to the negative battery post was loose which luckily did not prevent me to use the car over the weekend.

Communication with you while my vehicle was being serviced was impossible due to various issues on your end

Good

Cody was very professional and was a great communicator.

Na

Nobody notified me that my car service was completed. I sat in the waiting room for 4 1/2 hours for an oil change in a tire rotation. And now I’m not even sure that my tires were rotated.

Billy is great

Tony is always helpful and accommodating. I trust him and have always had great service over the years.

Thank you

Yes, very satisfied, Thanks

Evanlee waited for me & other clients even after service department closed. That too on a Friday. This shows his commitment.

As usual, Billy Sparks provided excellence service!

Tim always communicates findings and we plan fir resolution. He's professional and kind.

Waited 8.5 hours for a flat tire fix. I was told 3 different stories about what was happening. First it was a new tire, then waiting on insurance to approve a fix to the flat, then a new tire again and finally it should have been a fix but you waived the cost and gave me a new tire any way. Gets me thinking why I bought a maintenance policy if I still have to pay for everything and wait all day.

The TPMS light flashing wasn't diagnosed on the initial inspection despite being told about it causing us to have to come back the next day. Both services took entirely too long even though we had appointments both days. Day 1 (9a-2p): oil change and tire rotation. Day 2 (9a-6p): 1 TPMS sensor replacement.

It was fine

Thers still problems. Engine tevving up & brake & check engine light on

Cody was great to work with, fast and efficient.

I left multiple messages for this service agent. I requested a phone call with update in each instance and was never contacted. I was told that a service was performed and found that it had not been completed. I notified him via text message and voice message and was still not contacted! I find this completely and utterly unacceptable. I am VERY disappointed with this level of service support.

Ok, you asked and here it is... So, a few weeks ago I brought my vehicle in because the driver's side window would not go up, would go down, but not up unless I toggled the driver's side and passenger side windows then it would go up - that cost $1200+ 2 weeks later, I was at the mall and put the driver side window down and it would not go - 1 toggle, it went down and would not go up at all without toggling both windows - remember $1200+ dollars spent already. I filed a service appointment with Billy and before I brought it in the same issue happened 3x. I demonstrated the issue for Billy and he saw it. Left the vehicle with Toyota and apparently the mechanic tried to re-create the issue 30x with no failure. The relay was replaced again at the cost of another $500+ (these are approximate amounts for those who are particular) I was told that it was not covered under warranty because the mechanic could not 'duplicate' the issue so I had to pay to have it 'fixed' yet again. I suspect the previous installation was faulty and this was a CYI situation. I was also told that toggling the windows could ruin the relay (not exact words but close enough). So, the technician toggling the window 30x did nothing to my window but doing a few times ruined it - talk about hypocrisy. Therefore it was my fault and I had to pay the extra $500 even though the service manager, billy, witnessed the problem himself in person. I have owned my FJ for 14 years and never had a problem so being treated like a **** idiot was beyond the pale. I never had a problem with the window until recently. Don't even bother contacting me, I will be sharing my story far and wide. And I will be finding another place to have service and encouraging others to do the same. While Billy has tried to do a great job for me , you are not the same Toyota I trusted when I bought my FJ 14 years ago. Rest assured you will be getting advertising for said treatment. Good luck in the future.