Very helpful! he had answered all of my questions that needed questioning!
8/27/2025
Juan R. VERIFIED CUSTOMER
Very good
8/27/2025
Melissa R. VERIFIED CUSTOMER
Please fix Evanlee's contact number. He was able to send me a text, but I wasn't able to call him on it. I had texted him and waited for a response that never came. Then I contacted the service department and had to wait for him to have time to return my call. I was waiting for longer than I had expected and had to rearrange/cancel some things in my day because of the lack of communication. Evenlee was very knowledgeable and apologetic for the line not working properly. Overall, I am glad to have my car worked on there, but the experience was less than par.
8/27/2025
Joe L. VERIFIED CUSTOMER
Tundra was returned w mud splash on driver side arm rest and window switches seemed to been parked under a roof leak w the windows down. Miles per gallon was not reset read was 586 miles per full tank. It has always been @ 420-425 serviceman Tim advised that was correct. I beg to differ he just shrugged. Tundra had a full tank and reading was 586 miles @ the time of service. I also bought items at part department and I requested a military discount n he said yes. Upon getting home n reading the receipt no military discount.
8/27/2025
Dennis J. VERIFIED CUSTOMER
Billy was able to go into maintenance system and register our new Venza. System had our previous 2013 Venza scheduled for service.
8/27/2025
Russell R. VERIFIED CUSTOMER
Eduardo was great. I was in two weeks ago to get an oil change and tire rotation, as well as as a multi point check. I let them know as because we were going on a road trip. Last week my brakes started making a noise and two days ago my battery had difficulty turning over to start the car. I brought the car in today. They told me I needed pads all the way around as well as new rotors and a new battery. I was not made aware of this just last week for my multipoint check. I spent six hours there waiting for my car to get serviced. I had to burn another vacation day at work. It tells me nothing was done to check out the rest of my vehicle as I requested in my previous visit. Very disappointing. That said Eduardo did the best he could help me today.
8/27/2025
Robert L. VERIFIED CUSTOMER
Cody was very professional and provided my requested service.
8/27/2025
Prudence L. VERIFIED CUSTOMER
I waited 15 minutes to be waited on this morning by TJ and 20 minutes to be waited on when I came to pick up the car. If the appointment time is not convenient for the service technician, then why schedule me at that that time? My husband was waiting for me after I dropped the car and it seemed very disrespectful to keep us both waiting. Perhaps punctuality is not valued. It is a value in my work and I expect others to value it albeit foolishly.
8/27/2025
Nicole H. VERIFIED CUSTOMER
Tony is great! Been going to him for years.
8/27/2025
Terresa M. VERIFIED CUSTOMER
Thx u!! Everyone at Bell Road Toyota is awesome!! U guys rock!! Especially Cody K. And his team!!
8/27/2025
Debbie C. VERIFIED CUSTOMER
Tony is a pleasure to work with.
8/27/2025
Myra W. VERIFIED CUSTOMER
Service is always outstanding with Tony
8/27/2025
Pamela T. VERIFIED CUSTOMER
Service was good but waiting time to receive service was much too long 4hrs for oil change and cabin filter replacement should never take that long. Maybe your scheduler needs to be reviewed. Seems there are too many vehicles scheduled at the same time slot. Or too few techs available for the workload.
8/27/2025
Robert K. VERIFIED CUSTOMER
Billy was great to work with.
8/26/2025
Tod M. VERIFIED CUSTOMER
Your services is way too expensive and there is no longer an advantage to using the dealer for my maintenance. I will not be coming back and will use outside service going forward.
8/25/2025
Benjamin C. VERIFIED CUSTOMER
I still don’t have my car
8/25/2025
Subba M. VERIFIED CUSTOMER
It was worse experence
8/25/2025
James M. VERIFIED CUSTOMER
Service manager Todd is a complete **** and lied and raised his voice with me over the phone and tried to intimidate me into accepting his poor service was my fault. I had to go to bell road to get this service done because they lied and charged for the car service and it was never completed because they were too busy taking pictures, now I am free to use a retrable dealer, and not this untrustworthy, bell road Toyota. Never have. I received such poor service and their service manager is ill equipt to be in that roll. Thank you for reminding me of my poor service experience. So I can call corporate toda again and tell them about what happened and how this customer service rep did not return my call
8/24/2025
Rebecca O. VERIFIED CUSTOMER
My appointment for an oil change was at 9 AM. Waited in the showroom for 3 1/2 hours with no updates. Checked in at 12:30 PM to see how much longer, and he indicated that they hadn't even started yet. It is absolutely ridiculous and rude to not extend any consideration for the customer's time just to have them sit and wait endlessly.
8/24/2025
John K. VERIFIED CUSTOMER
One major comment I was scheduled see Quincy 45 minutes before he started his shift so I never saw him personally