TJ was fine but the system identified my car as a different model of Highlander and it took 4.5 hrs to rotate tires and check fluids . That was not what I expected
9/12/2025
Sheryl K. VERIFIED CUSTOMER
Very impersonal service, now explanations offered of "needed " work. I also do not appreciate being called sweetie or sunshine, learn my name & use it. Very non professional or business like
9/12/2025
John K. VERIFIED CUSTOMER
Tim was super professional and listened to what I had to say. Wonderful experience with him. The oil change took longer than expected but that happens sometimes.
9/12/2025
Cheryl B. VERIFIED CUSTOMER
He has become very helpful in my needs, and my vehicle needs understanding how to work with me personally and being able to take care of my “Yoda”.
This is not on him, but I sure do wish there was a way of making appointments that had priorities when they’re just simple things like oil change tire rotation. The place is so busy. It is very difficult to get things done in a in my opinion reasonable time
9/12/2025
Meeta D. VERIFIED CUSTOMER
Missed cookies and donuts, hope it will be started soon
9/12/2025
Marissa A. VERIFIED CUSTOMER
Tim was great.
9/12/2025
Sierra R. VERIFIED CUSTOMER
Tj was great, but over 3 hours for a tire rotation and inspection is absolutely ridiculous. Making an appointment just to get there and be told the tech my appointment was scheduled with (that I didn't request) is no longer with the company and having to wait for someone else to be assigned to me is also ridiculous. Having to call to see if my truck was ready is ridiculous. Having to wait so long to get my keys to take my truck and leave after 3.5 hours is the most ridiculous of all.
9/12/2025
Daniel B. VERIFIED CUSTOMER
He was great!
9/12/2025
Steve D. VERIFIED CUSTOMER
Oil change took well over 2 hours. Otherwise great service.
9/12/2025
Robert M. VERIFIED CUSTOMER
Eduardo is extremely professional, friendly and has helped me on a couple occasions now resolved an issue or service my vehicle in a timely manner. I really appreciate his customer service. Thank you so much.
9/12/2025
Dorothy L. VERIFIED CUSTOMER
Thank you, competent and friendly staff.
9/12/2025
Mary D. VERIFIED CUSTOMER
Alejandro is very professional and friendly. He always keeps me updated on my vehicle.
9/12/2025
Tadashi Y. VERIFIED CUSTOMER
Very happy for finally fixed tire pressure warning light system that I don’t even ask to fix it.
9/11/2025
Ivan J. VERIFIED CUSTOMER
They do a great job thank you All
9/11/2025
Diana F. VERIFIED CUSTOMER
Ok
9/11/2025
John G. VERIFIED CUSTOMER
Great service and staff
9/11/2025
John K. VERIFIED CUSTOMER
Thank you TJ. Great service from you and your team. Thank you
9/11/2025
David S. VERIFIED CUSTOMER
N/A
9/11/2025
Chris C. VERIFIED CUSTOMER
Wonderful experience, extremely quick and thorough, and couldn’t have been better