Tony is always so helpful, keeps me totally informed about what my vehicle needs! Really appreciate his great customer service!
9/19/2025
Shelby H. VERIFIED CUSTOMER
I was quoted 2-3 hours for the service. It would cut it close to the closing time. I attempted to reach out to the service advisor, the department, and the dealership in general prior to getting a ride down there. About 15 minutes until closing time, I was informed that my last oil change (also done at this dealership) stripped the drain plug so the advisor had to go buy one. This delayed the service further. The kicker is my coupon I got in my email wasn't eligible so I paid $83 for an oil change instead of about $50. Very poor service, and this isn't the first time. I bought my car from this dealership and my 4Runner from a different one. I've never had any issues at the other dealership so I will be taking both vehicles there from now on. Even with Bell Road Toyota being 2 miles away from me, I will travel out of my way to the other.
9/19/2025
Michael T. VERIFIED CUSTOMER
TJ was professional and personable.
9/18/2025
Savannah W. VERIFIED CUSTOMER
He was absolutely awesome!! Great service and fixed everything within a. Timely manner
9/18/2025
Barbra J. VERIFIED CUSTOMER
Satisfied after Billings errors were identified
9/18/2025
Jim B. VERIFIED CUSTOMER
Cody was friendly, courteous, thorough, and accurate.
I’m a 10 year service customer.
9/18/2025
Anthony A. VERIFIED CUSTOMER
The worst experience I’ve ever had at a car dealership. Over four hours for a tire rotation. Absurd. Never will I go back. Ever . If I was offered a free vehicle I wouldn’t take it.
9/18/2025
Anthony M. VERIFIED CUSTOMER
Thank you
9/18/2025
Stephanie M. VERIFIED CUSTOMER
Everything was fine except after picking up the vehicle, the LCD display started to malfunction. It turned on and off, on and off all the way home. Could a connection been disrupted during service? Awfully coincidental.I will call in AM to discuss if problem persists after restarting the car.
9/18/2025
James G. VERIFIED CUSTOMER
Waited over half hour to get checked in. Eduardo was not pleasant to deal with. His trainee parked another vehicle close to mine and opened the door into my vehicle when exiting it.Took over 3 hours to service vehicle and had to ask Trey if vehicle was done since Eduardo never informed me service was completed. Much better experience previously at Camelback Toyota. Scuff still present in bumper from door being opened in it!
9/18/2025
My M. VERIFIED CUSTOMER
I had an appointment at 915. I was able to leave after 12 with no resolution aside from plug it in directly. Currently I dont have the option for android auto. I did before. 3 hrs plus, no fix or compensation of some kind. It's a new 2025 rav4 hybrid I cant fully utilize..
9/18/2025
Noel P. VERIFIED CUSTOMER
Never again over charged customers crying in the waiting room and it took 4 hours for an oil change. Went in for a simple oil change that cost 85 asked to have an issue checked with a wheel alignment was charged 300 total for both and was told a lump in the tire causing the issue where I know a diagnostic would not catch the problem but was told it was the problem as the mechanic was sure but was charged for a diagnostic test when a mechanic determined the issue
9/18/2025
Edward A. VERIFIED CUSTOMER
Answered all my questions. Great communication. Thank you.
9/18/2025
Barbara A. VERIFIED CUSTOMER
Billy is always there for us.
9/18/2025
Yoslay I. VERIFIED CUSTOMER
La mejor manera de tener un carro en óptimas condiciones es las manos del dealer Bell Road Toyota los mejores
9/18/2025
Barbara N. VERIFIED CUSTOMER
Great service.i was disappointed i thought they wash your car for you ????
9/18/2025
Njegos K. VERIFIED CUSTOMER
I had my wife tell the service advisor about the loud squeaky passanger sliding driving side door and it came back saying no issues found. Whatever the techs did made the issue worse as it’s louder now than it was before m….
9/18/2025
Suzy R. VERIFIED CUSTOMER
Alex was great! Very helpful and attentive and the truck was ready when promised! We will be back with our Sequoia and truck in the future!
9/18/2025
Susan N. VERIFIED CUSTOMER
I found Cody to be an excellent service provider. I was in for a recommended service appointment and was also wanting my car made road ready for an upcoming road trip. I was impressed that he checked my car service history to see what had been done and when, and also what he recommended for both needed services and the items to meet the roadtrip ready requirements. I found Cody to be very pleasant and knowledgeable in our dealings and I appreciated him updating me throughout my visit.
9/18/2025
Jim G. VERIFIED CUSTOMER
Unacceptable!!!!Please have someone contact me regarding this ridiculous process. I've purchased several new vehicles from this dealership and nobody will contact me to resolve the issues with this repair. So frustrated, I even sent an email to the GM because the service manager has failed to call me back, Todd!!!! Come on guy's, this is Unacceptable customer service!!!