I was there at 10 a.m. and got signed in. Evanlee Husband told me it would be a couple of hours till the car would be ready. 12:30 came the car was not ready. 2:30 p.m. came the car was still not ready. Come to find out the car was never put on the list. I finally got my car back at 4:00p.m. Then I was sent a bill for what was supposed to be a complimentery service. The paper I signed said $0.00 due.
9/17/2025
Cathy L. VERIFIED CUSTOMER
Thank you for helping me fix my vehicle, when no other auto shops were willing, because of its age. Eduardo Parra was amazing! And his professional ism and excellent customer service skills made my experience with this challenge as stress free as possible. I’m grateful, thank you
9/17/2025
Ajay K. VERIFIED CUSTOMER
The service was excellent from start to finish. My service advisor was friendly, helpful, and kept me updated the whole time. The technicians did a great job—my car runs perfectly now. I really appreciate the professional and reliable service. I’ll definitely be coming back.
9/17/2025
Michael S. VERIFIED CUSTOMER
I was not happy with the fact that they did not have the update for the navigation system nor a resolution for the safety recall after this length of time.
9/17/2025
David G. VERIFIED CUSTOMER
First time meeting Alex, he did a great job taking care of me.
9/17/2025
Greg N. VERIFIED CUSTOMER
Problem required vehicle to be held over a weekend.Cody transferd me to service manager and Trish assigned a loaner vehicle to me. Spent $100,000 on 3 vehicles the last 9 years with Bell Road Toyota and am fully satisfied.
9/17/2025
Darin W. VERIFIED CUSTOMER
Was very professional, And service was completed in half the time thought.
9/17/2025
Dory G. VERIFIED CUSTOMER
I was there for over 2 hours had to leave and my oil change was never done!
9/16/2025
Debra A. VERIFIED CUSTOMER
Billy was patient with me answering all my questions
9/16/2025
Ruth S. VERIFIED CUSTOMER
Professional service manager.
9/16/2025
Dorothy L. VERIFIED CUSTOMER
I love my Toyota Highlander - and thank you for helping me keep it in such good condition!
9/16/2025
Kenneth M. VERIFIED CUSTOMER
Today, September 15, 2025 I picked up my 2020 Toyota forerunner it was in because of a check engine light for misfire cylinder number six was the only code (p0306). I received the link for what’s wrong with my vehicle, long story short I was told I needed a new motor. It’s too worn out to even do a head gasket. Quote-$14399.03 . I picked up the truck today popped the hood looked at cylinder number six injector and the wires look as if they were chewed by a rat. Also noticed that cylinder numbers four and two were unplugged at the coil ( cylinder number 4 and cylinder number 2 we’re connected when I drop the vehicle off). I proceeded to remove the pins from the plug and fix the chewed wires by by re-soldering and reinstalling pins into casing. I plugged it back into the injector. Cleared the codes with my 1990s Matco scanner that was in the passenger seat with you guys, started the vehicle. Boom no check engine light no code whatsoever vehicle runs fine. I’m not pleased with the professionalism or mechanical capabilities of your technicians. This is sad because Toyota is a great brand and I love my four Runner and was hoping that I was going to be able to count on you guys.
- customer Kenneth M
9/16/2025
Wendy H. VERIFIED CUSTOMER
Cody did a great job. He was friendly and personable. Took good care of me and the car. Communicated clearly. Good follow through
9/16/2025
John P. VERIFIED CUSTOMER
it was fast and smooth they have done a great job thank you
9/16/2025
Kelly K. VERIFIED CUSTOMER
The wait time was pretty short
9/16/2025
Bethelyn M. VERIFIED CUSTOMER
Diego was amazing in getting the roof rack that was supposed to be included when I bought my 4Runner. Unfortunately I think Toyota took four months to get me one hoping I would forget. I had to constantly hound them on an update, something being blatantly ignored. It’s kind of ridiculous they forget about you after you sign the paperwork to buy your car.
9/15/2025
Howard B. VERIFIED CUSTOMER
Cody is awesome. He kept me informed every step of the repair process and is willing to work with my schedule.