Alan was awesome!! However, in general I think there should be a way to make the oil change for my vehicle not last 7 hours. If there would be any way to communicate that you can confirm a day before or anything like that so the service department could get the part in that was needed. I just think it should be a quicker process or at least communicated differently!
2/5/2026
Keren-Happuch I. VERIFIED CUSTOMER
Eduardo was so pleasant and helpful. I understand it’s a busy time, but he was kind, professional and patient with me even when I grew a bit frustrated because I thought I’d be late for work. I will choose him every visit. Thank you so much Sir!
2/5/2026
Sara M. VERIFIED CUSTOMER
Tim is very professional the best Service Advisor ????????
2/5/2026
Ian B. VERIFIED CUSTOMER
Some sales woman got too close to me and too personal when I clearly just wanted to sit and watch videos on my phone with my headphones on while waiting. I had been waiting over 4 hrs at that point. She made a rude comment about me "not being friendly" when I simply declined her own rude intrusion into my personal space. If I wanted to talk to sales I would have **** done so.
2/4/2026
Carolyn B. VERIFIED CUSTOMER
Alan was very helpful and answered all of my questions. Like all of the other employees I’ve recently worked with, he exemplifies the Toyota excellence in service and professionalism.
2/4/2026
Peter S. VERIFIED CUSTOMER
This visit was the first time I have seen Anthony and he was very friendly and knowledgeable about my truck. I enjoyed working with him.
2/4/2026
Neven S. VERIFIED CUSTOMER
Thanks
2/4/2026
Sarah N. VERIFIED CUSTOMER
There was a misc charge on my bill that I didn’t approve. I asked why the price was more than what I was quoted and was quickly shown the bill and told it was sales tax. Upon looking it is labeled misc charge and was roughly $5.
2/4/2026
Brendon Z. VERIFIED CUSTOMER
Tony was pleasant to work with, very friendly and helpful.
2/4/2026
Judith L. VERIFIED CUSTOMER
Everything was fine
2/4/2026
Stephen M. VERIFIED CUSTOMER
Super Service pleasure working with Rick Thanks
2/4/2026
Melinda M. VERIFIED CUSTOMER
Thank you for being honest and friendly. I will definitely return for future maintenance. Thank you also to Rick!
2/4/2026
Nick P. VERIFIED CUSTOMER
I was told by Mr. Leyva it would be a little over 2 hours to do the $69.95 special. 3.75 hours later, my car was brought up to me. Had I known, I would have taken advantage of the Lyft that you provide.
2/3/2026
Wayne L. VERIFIED CUSTOMER
Waiting for toyota database service records to
Be updated.
2/3/2026
Gayle C. VERIFIED CUSTOMER
Mmy car was taken in quickly and care was taken during service. Tim was professional and helpful with my questions
2/3/2026
Not Provided. VERIFIED CUSTOMER
Mr.Alan is very knowledgeable and patient thank you
2/3/2026
Bob B. VERIFIED CUSTOMER
I brought my car in for the 20,000 service nothing needed to be done except an oil change was done. I made a 10:00 AM appointment and arrived 15 minutes early
5 hours later my car was done as I waited in the service center. This was an unacceptable waiting time and I will no longer use this service department again Very unacceptable service experience!
2/3/2026
Cathy C. VERIFIED CUSTOMER
Good customer service. Vehicle was ready ahead of time.
2/3/2026
Mike R. VERIFIED CUSTOMER
The problem I have is when I make an appointment for an oil change and im told it will be 3 hours to complete. By the time it was completed and I drove away it was 4 hours. Completely unacceptable.