Billy Sparks was great and saved me a lot of money by having the air conditioner checked out for me and was happy to find out it was a 0-ring that was causing a refrigerant leak.If left longer could have cost me over $2000 to fix the air conditioner.
Good job Billy ???? ????
3/27/2026
Atul D. VERIFIED CUSTOMER
Share the trade-in value for my 2009 Toyota Camry.
3/27/2026
Conrad A. VERIFIED CUSTOMER
I picked up my vehicle after leaving it for 2 Days with a completely flat rear tire. I was told by their Ignorant DEI Hire Service Manager that they could not help me and that they do not do flat repairs. I worked for multiple Toyota Dealerships over the years and this by far is the Worst experience I’ve ever had.
3/27/2026
Camille A. VERIFIED CUSTOMER
My service advisor was fine, although he did not come update me at all during the process of my vehicle being serviced. What I’m dissatisfied about is the fact that I waited 4 hours and 15 minutes for an oil change.
There’s no reason I should spend that much of my day waiting for a job that takes 30 minutes.
3/27/2026
Alicia C. VERIFIED CUSTOMER
I just didn’t like how long it took. I think Toyota overbooks and you need to get scheduling
3/27/2026
Lawrence L. VERIFIED CUSTOMER
Alan is an outstanding service rep. Very attentive to your questions and just a very friendly person. I give him 10 stars. The best rep ever since I have been having you folks service my vehicles for the past 15 years. He deserves a raise for sure .
3/27/2026
Marilyn B. VERIFIED CUSTOMER
Service adivsor was awesome, 3 hrs for an oil change is not good, whoever is in charge of the appts the manager or supervisor who over sees the appts. Needs to figure a better plan no point for an appt if you cant be seen in a timely manner, which was not,
3/27/2026
Marquetta H. VERIFIED CUSTOMER
20 gallons of gas was stolen, when I made it aware to Aaron my service tech he just completely ignore me stating things that don't make since. Even sent an email. On top of that my car appt was at noon I didn't get car back until 5pm. When I call ask about the time frame kept getting lied after lie until I started recording calls. One of them is the reo lying about a simple request. Than i called back a lady did exactly what i had ask of her.. very very very very disappointed in the bell road Toyota service area. Bet i won't come over. Stole my gas wasn't upfront about the time of service, horrible customer service
3/27/2026
Lori W. VERIFIED CUSTOMER
I had an 11 appointment and didn't leave until almost 3. 4 HOURS!!! No communication from Aaron, no suggestion to go ahead and go home since it would take a long time. NOTHING until I asked after waiting 3 hours. 4 hours for a 5,000 mile service that didn't even include an oil change. I can't even explain how angry and disappointed I am with the service. I have been a customer for years!! Four cars in a row from you. I will not be coming back. I will go to another Toyota dealership for the remainder of my Toyota care service!!
3/27/2026
June R. VERIFIED CUSTOMER
Tony Isselhardt is an honest and very personable service advisor. Happy to have him servicing our vehicles.
3/27/2026
James H. VERIFIED CUSTOMER
It took 3 1/2 hours to change the battery.
3/26/2026
Kathy A. VERIFIED CUSTOMER
Alan provided the best service by far. I will keep returning to him for any services I need on my truck in the future. Your best service rep I’ve dealt with so far 5 stars!!!!
3/26/2026
Paul F. VERIFIED CUSTOMER
Tim went beyond expectations and exceeded customer service in every detail of our service call over the weekend of 3/22/2026. We highly recommend Tim to anyone not only for Toyota's but for any car that needs service. Thank you tim. With people like you and the world it is a much greater place.
3/26/2026
Bart S. VERIFIED CUSTOMER
Tim is friendly and knowledgeable. Informs you of suggested maintenance but doesn’t do the “hard sell” that would have me want to take my vehicle somewhere else
3/26/2026
Stephanie O. VERIFIED CUSTOMER
Thank you. Quick efficient service.
3/26/2026
Samantha H. VERIFIED CUSTOMER
Great guy..great service.
3/26/2026
Mario A. VERIFIED CUSTOMER
I have no additional comments.
3/26/2026
Barbara M. VERIFIED CUSTOMER
Eduardo was a great service advisor!
Service department overall needs some work on their time management and scheduling…..Had a 1:30 appointment and the truck wasn’t done until 5:30… Four hours for only an oil change is not good!
3/26/2026
Chris F. VERIFIED CUSTOMER
Always very thorough and explains what is needed at next service. Tony is great