It took too long. I’ve never waited this long before. Was there a good reason???
7/18/2025
Jeanie P. VERIFIED CUSTOMER
want to talk to a manager
7/18/2025
Tina T. VERIFIED CUSTOMER
This was only my second time coming to Hatch Toyota for an oil change since I purchased my used RAV4 in December. Both times I had an appointment and both times it took way too long for the job to be finished. Two hours (while I waited there) the first time and three hours this second time. This is not reasonable when you have an appointment.
7/18/2025
Louella A. VERIFIED CUSTOMER
Rah was great but I had talked to 3 different people in 2 days regarding the diagnostic. 1st one said 279.00 2nd 1 said 223.00 the 3rd said 307. 3 different answers for the same diagnostic looks sneaky. In this day and age it should be online for them to know their own prices. Also on the itemized receit it should put the exact price you paid for everything including the diagnostic. All the above things make people not trust you.
7/18/2025
David K. VERIFIED CUSTOMER
The service representative lack of communication was horrible.
The service was 3 hours for an oil service.
7/18/2025
Susan H. VERIFIED CUSTOMER
Jordan tried hard to help me reconnect my Connected Services. However it was Logan who solved the problem. Kudos to both.
7/18/2025
Cheryl G. VERIFIED CUSTOMER
Thank u
7/18/2025
Michael H. VERIFIED CUSTOMER
I was very impressed with Jordan. He not only showed everything they did now, but also what we will be doing on my next service. He was very competent.
7/18/2025
Gerald D. VERIFIED CUSTOMER
I was surprised that the in hole in the tire on the back tire on the drivers side was not taken care of.
7/17/2025
John S. VERIFIED CUSTOMER
I would of liked brake down of my car you give out the work sheet
7/17/2025
Joseph L. VERIFIED CUSTOMER
Cars came in after mine got in for service n out before mine even made it inside the shop n I showed up 20 minutes before my scheduled appointment.i really don't like the idea of next service is 7,000 miles away at 10,000.it should be every 3,000 miles to keep fluid clean
7/17/2025
Lela L. VERIFIED CUSTOMER
No comment
7/17/2025
Stacy P. VERIFIED CUSTOMER
Eric was amazing.
7/17/2025
Shelby M. VERIFIED CUSTOMER
My tire pressure was not checked. When I got home they were 26, 28, 28 and 30 psi.
I am so disappointed with Hatch Toyota, I may not go back.
For me, tires are a safety issue. They dorks not be ignored.
7/17/2025
Patrick H. VERIFIED CUSTOMER
I waited 45min to get my truck while it was finished and sat in the parking lot. Except it wasn't finished. They didn't replace the valve stem cap, didn't put my spare tire back under, left all the corrosion on the negative battery terminal.
7/17/2025
Maureen J. VERIFIED CUSTOMER
Jordan was great
7/16/2025
Cheryl S. VERIFIED CUSTOMER
My car is 1 week old. According to the Toyota app, the tire pressures were all off, 4 pounds from each other. I asked for them to do a quick tire pressure check. I realize they were busy and I was a drop in. Another service mgr told me to go to Discount Tire and it wasn't the service areas fault that the tires weren't adjusted properly. After 90 minutes, my car was on the lift. Tech was reading 34 pounds and my tire said 41. He was trying to figure out which was incorrect. My husband was upset about the length of time it was taking so I asked Jordan to stop and bring me my car. Next time I know to make an appt for what I thought could be a 15 pop in. What was bad, was service advisor not taking ownership of issue for Hatch Toyota. He should have understood and said that even though the inbound team missed it, he'd be happy to take care of issue
.
7/16/2025
Bruce B. VERIFIED CUSTOMER
All went good and was satisfied thanks for checking
7/15/2025
Leslie K. VERIFIED CUSTOMER
Raj took care of my maintenance and was a great experience