It took 3 hours; which seems like a lot of time. But Eric doesn’t hire the workers.
7/25/2025
Paticia B. VERIFIED CUSTOMER
My undercarriage is hanging. I just found that out so I need to bring it in and have it fixed.
7/25/2025
Troy H. VERIFIED CUSTOMER
Had an 8:30 appointment, waited 2 hours and 15 min. Kinda ridiculous. Why even ask if I'll be waiting or drop vehicle off. Does it matter?
7/25/2025
Gary W. VERIFIED CUSTOMER
5 ????
7/25/2025
Alan M. VERIFIED CUSTOMER
Eric has been my go to person at hatch for many many years. Very professional. I trust him.
7/25/2025
Jeffrey W. VERIFIED CUSTOMER
My vehicle was due for 5000 mile or 7/19/25 service. The vehicle only had 2100 miles on it but I took it in anyway for inspection and for the dealer to do whatever was required. I was checked in on time for my 12:15 PM appointment. Jordan Tamondong was my service advisor. After consulting with him we concurred that no oil change or tire rotation was necessary and they would simply perform an all point inspection. He said the vehicle should be ready by around 1:30 PM. By 2:15 PM, no one had given me any updates, so I approached him to inquire on the status. Work on it had not even been started. It was obvious that he had forgotten all about me.
7/24/2025
John B. VERIFIED CUSTOMER
I understand that certain things are not within our control and that things can and do go wrong. Eric explained that there were some folks that ceased their employment and that things got backed up. Along, with a programming situation that happened when the new system and old weren’t quite in sync.
I do however wished that instead of having me wait 1.5 hours before being informed that there was a 2-3 hour back up that I would have been notified when I arrived. My time as well as Hatch Toyota’s is valuable. I have an appointment this Friday which I really hope doesn’t take too long for JUST AN OIL CHANGE.
7/24/2025
Gregory C. VERIFIED CUSTOMER
A very good experience.
7/24/2025
Cindy F. VERIFIED CUSTOMER
Thanks for always having great customer service!
Your staff is awesome!
Thank you for getting me in so quickly!
7/24/2025
Kathy G. VERIFIED CUSTOMER
The entire experience was a nightmare
7/24/2025
Julia M. VERIFIED CUSTOMER
Great job!
7/24/2025
Valerie K. VERIFIED CUSTOMER
Good experience and service
7/24/2025
Kevin P. VERIFIED CUSTOMER
Good service
7/24/2025
Conrad N. VERIFIED CUSTOMER
Integrity is EVERYTHING!
That’s two times in a row, is it possible that HATCH could pull off three in a row?
7/24/2025
Shannon P. VERIFIED CUSTOMER
I thought you were slow that day cause I got in same day when I called every time I get oil change its over 2 hour wait.
7/24/2025
Brent C. VERIFIED CUSTOMER
You guys rule as usual. Stay safe and keep up the most awesome job.
7/24/2025
BOBBY M. VERIFIED CUSTOMER
Very helpful and answered all my questions
7/24/2025
Ken D. VERIFIED CUSTOMER
Jason was very helpful My only complaint is that it took over four hours to get my oil changed. Thank you.