Suntrup Hyundai Auto Repair Service

I received the “premium/high touch” service from Kayley that I would have expected as a GV 80 owner. Ron Barnes.

All around good experience

N/A

My daughter and I both commented on what a nice man Mr. McCarthy is! You could not have a better representative for your business.

Kayley was very friendly and we had a nice conversation when she was checking me in.

Austin was thorough, timely, and unobtrusive. He did not ruin the service experience by trying to upsell me on anything. Bravo.

Kayley did a great job of getting my alternator replaced in a timely manner.

We appreciate the time Tim took to explain the process we are going through and answering our questions. I am also very happy with his text messages and updates. My job makes it hard to stop and call. Communicating via text was very helpful, thanks!

Kaylee was very courteous & informative.

Excellent servive!

None

Two hours for an oil change is excessive

Tim McCarthy is a very good service writer. He is what customer service is. Suntrup should make sure that service department stays intact. Anyone can sell a car. It takes people like Tim to make sure those customers keep coming back

Kayley was on top of everything. She is organized and keeps everything moving.

Since I’ve been coming to suntrup for about 13 yrs Tim is among the best. His customer service excels. I appreciate him.

Appreciated the ride services and Tim was very good.

Top notch and professional technician teams and advisors

Excellent and timely service

Mr. Tim was professional, honest and caring.

When we purchased the car, it only had one key, and there were numerous things such as the roadside assistance kit, first aid kit, and license plate bracket. These were things listed on the sticker as additional items and promised to us by our salesman, Andy. Kaylee was aware of the missing items, but put it off on our salesperson. While the car was being serviced, we walked over to Bartolini‘s and had lunch. When the car was finished, Kaylee assured us that all the missing items were in the vehicle. We checked, and there were none of the missing items in the vehicle. Kaylee was adamant that this vehicle did not have those other items, until we showed her the sticker.At this point, Andy became involved and asked the parts department. They said that they did not have the roadside assistance kit and would have to order it. Tim, service advisor, seemed to be more willing to work with us. My husband suggested getting a kit from another vehicle and his response was that makes sense. Several times I reminded the staff that we drive 2.5 hours to get items which should have been given to us on the purchase date. However, neither Andy nor Kaylee were willing to do that. We left the dealership with just our second key. The plan was to mail us the items. The demeanor of the staff was make excuses and pass the blame. My husband was furious we drove all this way and were treated this way. Five minutes after leaving the dealership, he thought it would be important management were aware of this situation to prevent it happening again in the future. This individual was able to locate the items in another vehicle and was shipping them. Case in point it would have saved everyone a lot of stress if someone would have taken initiative to make customers service a priority.