I want to thank Jacob and the service department for taking care of my 2025 Sorento which was damaged by a collision with an object on Hwy 168 in early August. Jacob is a very kind, calm and efficient service writer. He helped me both emotionally and financially by suggesting I contact my insurance for a claim. He helped keep my visits to the service department as few as possible and I now have my Sorento back as good as new! This experience has definitely changed my view of dealership service departments!
8/27/2025
Arisbet R. VERIFIED CUSTOMER
Flaco was really nice and extremely helpful. I was able to communicate questions I had while they serviced my car. I appreciate how welcoming all the staff are. I believe Flaco was the person I worked with last time I took my car in for a nail in the tire and he’s taken care of me both times, no complaints whatsoever.
8/27/2025
Conny G. VERIFIED CUSTOMER
Eric is always very friendly and accommodating, I did speak with the service Manager and informed him of the same. Thank you,
Conny G
8/27/2025
Laurie T. VERIFIED CUSTOMER
Eric was awesome as are all the service advisors. I will say I hate your system to call in and make an appointment. I prefer speaking to a human. There were things I wanted to tell the advisor as a heads up prior to coming in but was unable to.
8/27/2025
Meri S. VERIFIED CUSTOMER
Very satisfied with my service
8/26/2025
Jesse A. VERIFIED CUSTOMER
Everyone did a great job on my vehicle this time and I was appreciative of the fast service.
8/26/2025
Jennifer A. VERIFIED CUSTOMER
I was offered a "complimentary" car wash, which they never do; that's just annoying. Then my work badge went missing, which was weird. This is why I hate servicing my car at this location, because if it's not one thing, it's another. Also nothing is explained on what was serviced or what my recalls were. They turned off my sensor for my emergency brake again weird, it was working just fine now its not on.
8/26/2025
Erma M. VERIFIED CUSTOMER
He was very attentive, took care of my needs was a priority for him. He provided a calm environment where I could relax.
8/26/2025
Andreas A. VERIFIED CUSTOMER
Great job
8/26/2025
Gina G. VERIFIED CUSTOMER
I was told that my vehicle would be washed. I was sent an uber and upon my arrival to the service center I was told the vehicle was needed a wash and if wanted to wait. I left without the wash, I feel that I should have been picked up when all that I was told would happen was completed. Otherwise friendly and polite service.
8/25/2025
Jamie R. VERIFIED CUSTOMER
Eric was friendly, polite, informative, accommodating. I appreciated his professionalism. Thank you for taking care of my car. 10 out of 10.
8/25/2025
Nancy M. VERIFIED CUSTOMER
Adviser Rouben is always helpful and courageous. Thank you
8/25/2025
Niesha M. VERIFIED CUSTOMER
They did an excellent job. Eric took good care of me, he left me know how long the service would be. He kept me updated on what was going on with my car. He had a good sense of humor.
8/25/2025
Lisa D. VERIFIED CUSTOMER
Everything was great!
8/25/2025
Sarah T. VERIFIED CUSTOMER
He was great!
8/25/2025
Tina G. VERIFIED CUSTOMER
Very friendly and welcoming
8/25/2025
Maria N. VERIFIED CUSTOMER
Eric is an excelent Service Advisor.
8/24/2025
Kim N. VERIFIED CUSTOMER
The services was excellent especially the customer aspect from Jacob. He was extremely helpful from step one to the end. Overall the fixes has no issues and Jacob has been accommodating every step of the process. Thank you.
8/24/2025
Ani I. VERIFIED CUSTOMER
For the very first time I received amazing, great service from Kia!
Thank you Eric for all your help!!