Jacob did not speak to me face to face. Every time I came in, someone else handled his job. He is always negative, withholds information that would give him better review. Fails to clearly communicate what is found wrong, what was done and parts replaced or repaired. The last time, the computer was cleared and the car returned after more than 30 days in the dealers. Warranty options are not communicated to me when the subject of a rental/loaner vehicle. Customer service is awful and his attitude makes it even worse.
10/4/2025
Deborah E. VERIFIED CUSTOMER
Getting out of your parking lot is terrible! Blocked off everywhere and no where to turn around! Everything lease was great, but you need to really have areas marked n how to get back out onto Willow!
10/4/2025
Cathy D. VERIFIED CUSTOMER
Wind shield wiper fluid was not topped off
10/3/2025
Maxine A. VERIFIED CUSTOMER
Jacob always looks out for me and makes sure things get done even when there are bumps along the way.
10/3/2025
Eduardo H. VERIFIED CUSTOMER
I was not contacted or communicated with, I had to call everyday myself for an update. I dropped my car off 09/26 and a technician did not get a diagnosis until 10/01, and then I was able to pick up car conveniently when I asked for another update or diagnosis results. My family and I rely on 2 cars and we were not provided a rental or given the option which created a week long hassle especially when it was due to error from last visit. I am still confused about the radiator clamp failing and engine knock sensor, seems like negligence from last job.
10/3/2025
Tyler N. VERIFIED CUSTOMER
Eric was extremely kind and let me know everything that needed to be maintenance on my car. Quick and efficient work
10/3/2025
Elvira M. VERIFIED CUSTOMER
Erick Stafford was very helpful. Great customer service
10/3/2025
Clara D. VERIFIED CUSTOMER
Yes
10/3/2025
Rudy C. VERIFIED CUSTOMER
Eric,is a good member,of your team.!
10/3/2025
Emilio C. VERIFIED CUSTOMER
Everything was great!!
10/3/2025
Stacey E. VERIFIED CUSTOMER
Very polite and provided quick and accurate service.
10/3/2025
Brandon Q. VERIFIED CUSTOMER
Very polite very helpful
10/3/2025
Danielle H. VERIFIED CUSTOMER
Eric was so very helpful and professional,
Thank you
10/2/2025
Tammy G. VERIFIED CUSTOMER
Face to face service was fabulous!! But please… do away with your AI appointment program… very difficult to work with.. and I can only speak for myself.. but when I’m making an appointment… I walk to talk to a real person!! Thank you again for reaching out to me.. I was treated wonderfully and my car was taken very good care of… I will be back.. Tami Gibbs
10/2/2025
Elizabeth R. VERIFIED CUSTOMER
Flaco and the crew did a great job handling my service needs. Great job!
10/2/2025
Albert R. VERIFIED CUSTOMER
My 2014 Kia optima gdi ex
Has been sitting there at Clovis Kia with a blowout engine not heard any updates very disappointing
10/1/2025
Donald O. VERIFIED CUSTOMER
All I asked for was an oil change. I did not ask for my fluids to be filled and charged for. I was OK with it this time, but if they did it again, I would be upset. When someone just asked for an oil change if you’re gonna to do anything else you should ask them first.
10/1/2025
Michael Wayne. VERIFIED CUSTOMER
Rouben was professional and extremely polite. I made sure he understood that from my prospective he was not AT ALL responsible for how poorly built our Kia Telluride is. This was the 3rd trip back to get the trim replaced on our vehicle. Completely and utterly UNACCEPTABLE! As I said, the service department has been very good to me; really ZERO complaints. The company that built this vehicle should be ashamed!
Rouben was great and I appreciate his urgency. THANK YOU FOR making sure my vehicle was handled accordingly.
10/1/2025
Kenneth S. VERIFIED CUSTOMER
Corina made the sales experience very easy and pressure free. We are glad we came to your dealership for our purchase.