Eric was amazing! Very helpful, knowledgeable, courteous and personable. Could not have asked for a better experience!
10/16/2025
Sandra A. VERIFIED CUSTOMER
I brought my Kia K5 in without an appointment at 3:30 in the afternoon. There away a terrible flapping noise coming from underneath. Eric took my information and had the car pulled to the back. My part was replaced within an hour! This is my 2nd car with kia because of the amazing customer service. I am so appreciative!!
10/16/2025
Angie R. VERIFIED CUSTOMER
Mr. Aranda,was so very pleasant to work with. He was very friendly and he kept me informed of all of the details of my car . Thank you for being so professional and kind.
The you Mrs. Rusca
10/15/2025
Matthew L. VERIFIED CUSTOMER
Friendly, Strong Communicator, Strong Customer Service. Made experience enjoyable.
10/15/2025
Daniel L. VERIFIED CUSTOMER
The center was very busy, but everyone was taken care of in a timely. Abby did a great job and took care of me.
10/15/2025
Susie A. VERIFIED CUSTOMER
Hello! Abeline went above and beyond to assist us with our service requests in October. She has a good communication approach and keeps her customers updated on the service process. Also helpful was service advisor Eric Stafford who answered our questions to our satisfaction.
10/15/2025
Wanda R. VERIFIED CUSTOMER
Jacob was wonderful. He was courteous and knowledgeable. He answered all my questions.
10/15/2025
Vangelina C. VERIFIED CUSTOMER
Yes! She was very professional and welcoming.
10/15/2025
Michael R. VERIFIED CUSTOMER
He was great and professional.
10/14/2025
Ivan V. VERIFIED CUSTOMER
Terrific
10/14/2025
Ryan H. VERIFIED CUSTOMER
I already answers this but your system seems u able to verify.
See my contact and post from 530pm on Friday after picking the vehicle up.
The repair looks nice. But the body work team didn’t put the wheel wells back together correctly. They are flapping and touch the wheels while driving.
I even sent photos of it.
Also, the battery issue you said was fixed after 9 months in your possession is back. Dashboard battery check and turtle lights are back.
Why can’t you guys bet a repair right the first time?
10/13/2025
Lorrie R. VERIFIED CUSTOMER
Geo was friendly yet very professional he answered all my questions and acted as if my problem was very important and needed to be resolved.
10/12/2025
Melissa L. VERIFIED CUSTOMER
Flaco was horrible! Sent him pictures of the issues and he never showed the mechanic working on the vehicle. He never called to update me on the status of the vehicle, never informed me that the vehicle was going to be kept over night let alone for the whole week, kept my husband on hold for 40 minutes, when finally getting a hold of him he couldn’t give me an update on the vehicle. He made me never want to bring my car there again for service or recommend anyone to buy anything from Clovis Kia again. When I picked my car, Eric Stafford helped us and we were able to talk to the mechanic (Joel) and they were amazing and helped with any questions that me or my husband had.
10/12/2025
Vickie J. VERIFIED CUSTOMER
Great service!
10/12/2025
David K. VERIFIED CUSTOMER
Excellent customer service!
10/12/2025
Harrol Terry. VERIFIED CUSTOMER
Excellent Service as Always!!
10/12/2025
Helen A. VERIFIED CUSTOMER
Working an extra mile
10/12/2025
Ryan H. VERIFIED CUSTOMER
you guys didn't fix the issue right. There is something from the bumper assembly in the that is dragging across both front tires.
We thought it was wind noise until we stopped and saw the wheel well flaps dragging on the tires.
And the turtle light from the battery issue that you said was fixed after 9 months is back on.
I'm not even home from picking it up and it's got major issues again.
Why can’t Kia service do it’s job right
10/12/2025
Cynthia H. VERIFIED CUSTOMER
I feel there has been a great improvement in the customer service and the service department. Very impressive.
10/11/2025
Diana L. VERIFIED CUSTOMER
My experience was okay, and I could tell the person helping me was trying to provide good service, even with how busy the office was.
I’ve been bringing my car here for about 3½ years. There used to be a younger, heavy-set gentleman (maybe mid-30s) who always went above and beyond — he explained everything that was done and made sure I understood. That kind of service really builds trust, especially for single senior women like myself who rely on honest information about our vehicles.
On one occasion, I was told all fluids were topped off, yet the next day I got a low wiper-fluid alert. Since I live 25 miles away, that was disappointing. I truly hope your staff continues to provide the same care and attention that employee once did — it made a real difference.