Had a 0730 appt for 60k mile service and windshield wiper not spraying. Called at 1200 and car had not been started yet. Arrived at 2:00,car was out front. Wipers were not checked until I mentioned it upon check out.car had not been washed yet so I just wanted to leave. . 7 hours after appt time, all that was done was an oil change. Had to clean paper off seat and floor in car myself which was gross. And windshield wiper still doesn’t spray. Now I have to make another appt which I am dreading.
9/12/2025
Joseph Iii. VERIFIED CUSTOMER
The service department was so efficient, not just me, but to everyone I seen bringing their vehicles in. The agent that took care of me his name is Giovanni. He was very knowledgeable and did everything in a speedy manner which I appreciated his ability and acknowledge. my oil change and tire rotation was done in a timely manner. Everyone in the service department I’ve seen before and they have helped me in the past are great thank you very much, Kia.
9/12/2025
Alfred G. VERIFIED CUSTOMER
Completely satisfied !! Great job flac!
9/11/2025
Ashley E. VERIFIED CUSTOMER
I'm Completely unsatisfied with the service and information I was given I was miss lead that the warranty was going to cover my engine getting replaced I was even told that even without having receipts he has seen the warranty go through oh and his communication was awful it took 3 days for him to respond back and when I would call I was told he's busy and he'll call you back but days would go by .. it's very frustrating when your told warranty will cover but then told sorry it won't
Completely unsatisfied with the service I was given and I will never buy a Kia again and I will never recommend to anyone to buy a Kia
9/11/2025
Richard L. VERIFIED CUSTOMER
NEZO IS THE BEST, and I mean BEST service advisor I’ve ever had the pleasure of doing business with. Thank you NEZO!!
9/11/2025
Madeleine R. VERIFIED CUSTOMER
Service was very fast and friendly!
9/11/2025
Minerva V. VERIFIED CUSTOMER
Ruben, the assistant in the office, is wonderful very kind, considerate and a professional with his customers.
9/11/2025
Gabriel M. VERIFIED CUSTOMER
I noticed a tear on my leather seat very unhappy
9/11/2025
Mark H. VERIFIED CUSTOMER
Thanks for the ride that you offered me. And that I took to and from from my house
9/11/2025
Sam John. VERIFIED CUSTOMER
Very friendly
9/11/2025
Patricia D. VERIFIED CUSTOMER
Customer service was horrible
9/11/2025
Kristy I. VERIFIED CUSTOMER
Giovanni provided hands down the best customer service. He made sure we were aware of services our vehicle needed besides an oil change! We need more people in customer service like him!!!!
9/10/2025
Michelle B. VERIFIED CUSTOMER
He was very nice and knowledgeable.
9/10/2025
Sheryl J. VERIFIED CUSTOMER
Friendly, respectful, knowledgeable, efficient; called me by name.
9/10/2025
Bethany C. VERIFIED CUSTOMER
Rouben was friendly, helpful, and made sure that I was well taken care of! Couldn’t have asked for a better experience
9/10/2025
Jose De. VERIFIED CUSTOMER
Great service as always
9/10/2025
Brooke T. VERIFIED CUSTOMER
Always great great I’ll change good tire rotation, helpful, and always knowledgeable
9/10/2025
Lizeth V. VERIFIED CUSTOMER
He was very understanding and worked in an efficient manner.
9/10/2025
Sonja F. VERIFIED CUSTOMER
I felt seen and heard by my service representative. Overall it was a great experience.
9/10/2025
Monique R. VERIFIED CUSTOMER
GREAT LOVED HIM GLAD HE WAS THE ONE TAKING CARE OF ME COULDNT ASK FOR ANYBODY BETTER!!! DEFINITELY DESERVE A RAISE.