Future Kia of Clovis Auto Repair Service

Thanks for the service

Great customer service. Very helpfil and friendly

Eric was kind friendly and helpful. He explained all that would be done, including offered the recommendations. He notified me via text and phone call that my vehicle was ready. Thank you Eric for your services.

I understand you are the public facing piece for a problem with Soul EV that Kia corporate has been slow or inept to address. But your handling has been bad. We have loved our vehicles, but the lack of information, updates, follow up and customer management has been horrible. The best examples of customer service have all left Kia Clovis and been replaced by a failing (or completely broken) system. Every time an employee has said “we’re working to get better” the experience has actually gotten worse. Our car has been there 9 months. And randomly, the same week Kia Corporate finally agrees to buy our vehicle back I get an unexpected, poorly written text saying “come get your car” When I ask for info the text response is all Caps and derogatory which equals yelling and frustration. Please, look at my conversation with Flaco, along with my past interactions via email and text with the 3-4 team members who have rolled over in the 9 months you’ve had our car. You have a consisten problem with customer relationships. For additional insight feel free to ask corporate about our experience during this process. Our info is all documented under Kia Customer Care Case#25129811. There are also details there about the NTSB report we filed about our Kia experience.

Flaco was very helpful and friendly.

Every time I go the staff there is very friendly and welcoming. Jacob put down everything wrong with my car and it got resolved fast. Definitely the best service department in my opinion.

Spots were readily available; Check in was relatively quick and straightforward; Lyft ride offered; I was informed exactly what was done; Check out quick as well.

When I picked up my car the check engine light was on and it showed that all 4 tires were low on air. My tires were rotated and air pressure was supposed to have been checked. I was also missing 2 valve stems. I went to a gas station and put air in all 4 tires to make sure they had the proper air in them. The check engine light then went off.

Jacob has been great and attentive to any needs that are needed. Definitely great at communicating as well. Greatly appreciate him!!

Great service answered all of my questions regarding my vehicle.

It was great, 10/10 will keep going there to service my vehicle

Yes

Thank you Jacob for going above and beyond to make sure that I was cared for!

Very courteous and professional.

Outstanding service. Very friendly and helpful.

Nezo was such a pleasant young man. He took very good care of me and my vehicle. He got me a lift home and back to pick up the car. Very well mannered and professional. Very happy with the service done to my vehicle and especially the customer service.

He was very kind and explained everything for me to understand.

I drove all the way from Monterey County to purchase my new Kia Sorento and I was so happy with how easy the buying process was. Everyone was so polite and professional! I will always recommend Future Kia of Clovis to anyone looking for a new vehicle!

Great to work with Geo! He answered my questions and helped come up with a plan to address some future issues. Looking forward to coming back!

Always treated with kindness and respect when I bring my car in.