Very personable, easy to understand and courteous. Appreciated his help
10/18/2025
Lee B. VERIFIED CUSTOMER
Kia service team was very friendly and polite. It was a pleasure having my car serviced with them. I had run over a curb and blew out a tire and they fit me into their busy schedule as a walk-in and had me back on the road again in less than two hours. They even gave me a car wash. I would give the Kia service team and A+ rating.
10/18/2025
Hmayak A. VERIFIED CUSTOMER
The employees work very poorly and lie, I am dissatisfied with them.
especially an employee named Ruben.
10/18/2025
Stephen M. VERIFIED CUSTOMER
Greeted with a friendly smile. Work was done quickly and efficiently. Great experience!
10/18/2025
Jessica B. VERIFIED CUSTOMER
Very professional and positive attitude. I love coming in and knowing everything will.be handled and is included in the plan I already purchased. I love the comfortable areas to wait for my car and the quick service.
10/18/2025
Roman V. VERIFIED CUSTOMER
Rouben Eskijian provided me with great customer service.
10/18/2025
Brittany F. VERIFIED CUSTOMER
COMMUNICATION! lacking COMMUNICATION within. The department and to customers. Not sure it's Flacco fault but needs to improve. I'll give grace for taking over the ticket. NEZO WAS AMAZING! really attentive and on top of everything. Sad you let him go!
10/18/2025
Lynn P. VERIFIED CUSTOMER
Friendly, knowledgeable service. They take great care of me and better care of my Kia Sportage.
10/18/2025
Joseph A. VERIFIED CUSTOMER
Very great customer service.
10/18/2025
Stacey H. VERIFIED CUSTOMER
We just love Eric. He’s so helpful considerate of peoples feelings and he is very reliable. It’s always a pleasure to do the necessary things that need done there with Eric. We’re in good hands when he helps us. Thank you so much for having kind, considerate and thoughtful workers there in your workplace highly recommend.
10/18/2025
Gloria C. VERIFIED CUSTOMER
Eric was very good at making me feel like a valued customer.
10/17/2025
Stacy B. VERIFIED CUSTOMER
Eric was a very helpful customer service agent.
10/17/2025
Thomas W. VERIFIED CUSTOMER
This last visit we were very pleased with Eric. Over the past few years we have had trouble after trouble with the service department. My radio went out under warranty and it took aver a year to get it replaced. Replaced after the radio warranty had lapsed and numerous times the request was “lost” in the service department system, always blamed on former employers. Then my window trim has needed to be replace twice. Again, during warranty window and again, I waited over a year and it was lost on some former employee or computer record. This sounds suspicious. Thank goodness after much stress and trouble, it has been fixed. I have spent most of my time owning this car waiting on forgetrn parts requests: I comments Eric for getting this done. I would not purchase a Kia again:
10/17/2025
Sandra C. VERIFIED CUSTOMER
The side panel on my car was loose but when I picked up my car I didn’t see the passenger side where this paneling was. It was torn off by your guys. I would like a check for the damage that was done to my vehicles. I sent Gio the picture of the damage and no response today.
10/17/2025
Enrique S. VERIFIED CUSTOMER
Eric was amazing and very helpful. Appreciate him.
10/17/2025
William J. VERIFIED CUSTOMER
Nice work!
10/17/2025
Robert G. VERIFIED CUSTOMER
Fully understood my issue without the whole "well we will have to hear it" he asked "is it a slow crank" and that was it without trying to make it sound worse and stress ne out while I wait.
10/16/2025
Jimmy R. VERIFIED CUSTOMER
Someone needs to be responsible from start to finish . waited for like 20 minutes to receive my vehicle . It was like a run around , employees asked if I needed help . Told them I was waiting for my vehicle , employees assumed someone else was getting it .