Jacob was knowledgeable and explained everything perfectly. He made sure all my questions were answered. Excellent customer service skills.
4/26/2025
Randy H. VERIFIED CUSTOMER
Excellent service and courtesy
4/26/2025
Dwight S. VERIFIED CUSTOMER
Great job. In and out in an hour.
4/26/2025
Emmanuel P. VERIFIED CUSTOMER
It was a well done service and I really appreciate the professional of the team that is working there
4/26/2025
Alissa V. VERIFIED CUSTOMER
Nezo was great! Very helpful, listens to my concerns and kept good communication with me. Very impressed with Kia service
4/26/2025
Roger E. VERIFIED CUSTOMER
Great service
4/26/2025
Shaw F. VERIFIED CUSTOMER
When I went to pick up my car on Thursday it was not fixed ...they kept it and determined it had other issues. Last evening shortly before 5 Eric called and said he was waiting for approval to be able to get the needed part and make the repairs. I did not here anything today...I left a message inquiring but did not receive a reply
4/26/2025
Fresno M. VERIFIED CUSTOMER
Thank you Eric i really like your customer service
You’re a very good man thank you so much
4/26/2025
Kathleen D. VERIFIED CUSTOMER
Eric was great. He made it an enjoyable experience.
4/26/2025
Jose L. VERIFIED CUSTOMER
Thank you also for washing my vehicle
4/26/2025
Brooke T. VERIFIED CUSTOMER
Was very helpful very friendly great customer service was helpful and very many different ways with choosing which service I should get next
4/26/2025
Gerry K. VERIFIED CUSTOMER
Thank you
4/26/2025
Nora P. VERIFIED CUSTOMER
Geo was very attentive and thorough.Great experience.
4/26/2025
James M. VERIFIED CUSTOMER
Great service!
4/25/2025
Diana S. VERIFIED CUSTOMER
Exception all customer service.
I come from out of town just to come to this kia dealer for service on my car.
Giovanni Kept me up to date on my car. He
Does a wonderful job
To make sure everything is good for me
4/25/2025
Veronica W. VERIFIED CUSTOMER
Giovanni was kind and helpful. He made sure I was satisfied with my service.
4/25/2025
Harrol Terry. VERIFIED CUSTOMER
Excellent Service!!
4/25/2025
Jerry G. VERIFIED CUSTOMER
Very happy with your service. Giovanni was extremely helpful, energetic, and thoughtful. He answered all of my questions with enthusiasm and knowledge. This was the first time I have used your services because it is a prior owned vehicle I have purchased recently, and I was very satisfied with the professionalism and service. Thank you
4/25/2025
Dee L. VERIFIED CUSTOMER
I brought my vehicle in for the 100,000-mile service. After driving home, I attempted to raise the windows, but the rear windows did not operate. I promptly contacted Jacob to report the issue. I returned the vehicle the next business day, but due to the late hour, the technicians were unable to diagnose the problem at that time. I scheduled a third appointment to have the vehicle inspected again. During this visit, I was informed that a switch was inoperative.
The timing of the switch failure coinciding with the recent service is concerning, and I find it difficult to believe it is merely a coincidence. I have been a longstanding customer and am disappointed and frustrated with the outcome of this situation. I do appreciate Jacob’s professionalism and understanding regarding my concerns. However, I remain skeptical about the timing of the failure.
4/25/2025
Brooke M. VERIFIED CUSTOMER
Geovanni was very helpful and kind. Went in for just a scheduled oil change and brought up that a piece of my trim had fallen off a couple days ago. He took pictures of it right away and it was fixed by the time i came to pick up my car! Had a great experience!