You’re welcome. I truly appreciate the professionalism and friendly staff.
12/25/2025
Patrice S. VERIFIED CUSTOMER
Excellent customer service by Sam.
12/25/2025
Cheryl S. VERIFIED CUSTOMER
Wendy is fantastic & very knowledgeable
Answered all my questions & concerns
will be requesting her on my next service
12/25/2025
David J. VERIFIED CUSTOMER
JM Lexus had my car in their possession for 2 1/2 weeks with no repairs done or any real assessment done to the vehicle. I am very unhappy about the service that I received while I was being serviced with JM Lexus right now my car is at the body workshop where it should have originally been in instead of the service area for 2 1/2 weeks. They quoted me a turnaround time of three weeks, which would mean that JM Lexus would be in possession of my car for a month and a half, and I believe that it’s truly unfair. Also, may Insurance provider was told that my car would be returned to me by Christmas and that was a complete lie so I am truly unhappy with everything going on right now, especially during the holidays. So in closing,I plan on writing a letter to the Better Business Bureau for the inconvenience that I experience with JM Lexus.
12/25/2025
Adrian C. VERIFIED CUSTOMER
Shedrick was pleasant as usual. Easy to work with, enjoyed my time.
12/25/2025
Lorne R. VERIFIED CUSTOMER
Leo is Great
12/25/2025
Rosemarie J. VERIFIED CUSTOMER
It was a pleasure working with Mr Daniel. His knowledge was very appreciated and my questions and concerns were addressed appropriately.
12/24/2025
Rogerio C. VERIFIED CUSTOMER
Great job
12/24/2025
Jeff G. VERIFIED CUSTOMER
Daniel is an exceptional example of a JM Lexus service associate. He clearly explains all aspects of the vehicle service experience.
12/24/2025
Yvette J. VERIFIED CUSTOMER
I drive pass Pembroke Lexus to come JMLexus which is definitely out of my way. I do this because I’m very satisfied with JM Lexus service. Thank You
12/24/2025
Colormania Essentials. VERIFIED CUSTOMER
He has great customer service skills and he is very polite. Making sure you get in and out in a reasonable amount of time.
12/24/2025
Francis A. VERIFIED CUSTOMER
I’m not sure what part Diego played in servicing the cat. My Service associate was Omar Maeda. The service was excellent as usual.
12/24/2025
Mary M. VERIFIED CUSTOMER
Joe S. Was and always has been the most professional associate I’ve had the pleasure of working with. Joe takes care of every little detail, is one that goes beyond the normal customer service rep. He treats me like a family member and makes sure everything I have questions about are answered~ and takes pride in his work Mary (Mimi) Milton.
12/24/2025
Shanakay M. VERIFIED CUSTOMER
The service was great. I especially love the amenities and the waiting area. You guys really thought of everything. Thank you for providing an exceptional service.
12/24/2025
Michele G. VERIFIED CUSTOMER
Omar is always awesome.
12/24/2025
Seemanti C. VERIFIED CUSTOMER
We have bought two cars from JM Lexus and get them regularly serviced here. I have always been impressed by the quality of service provided.Today for the first time I felt how indifferent the attitude of the manager was. Once the servicing was completed and I was handed the keys, I found that the car was dirty. I walked back and told the manager that the car wasn't washed. He turned around to say," No it has been,"
I had to tell him No it hasn't. He walked out with me and asked folks around to wash the car. To his surprise he was told that the car wash was broken. He turned around and told me that I could stop by another time to get the car washed. Seriously!!
My question is would you guys ever sell a dirty car to anyone? If not why would you treat the servicing customers differently.
Honest request is not to question the customer.
I was very sad to get such a service.
12/24/2025
Mario A. VERIFIED CUSTOMER
Thank you
12/24/2025
Michelle M. VERIFIED CUSTOMER
She was very professional, kind and patient
12/24/2025
Shawn S. VERIFIED CUSTOMER
Was fantastic service
12/24/2025
Evangeline G. VERIFIED CUSTOMER
John Nahar was booked. Glad to try Chauncey as my adviser today .
great smile and was very professional. ????