Chauncey is polite, courteous, knowledgeable and competent with excellent communication skills. There is nothing else to be said or improved upon. If anything, Chauncey should be training new hires.
12/20/2025
Bettylin N. VERIFIED CUSTOMER
Delilah was very helpful and informative. She kept me updated on every step of service and promptly notified me once service was completed.
Very likely to request her as my service manager if ever my regular Cedric is out from work for any reason.******
12/20/2025
Rick M. VERIFIED CUSTOMER
Wendy was great to work with.
She was everything we expect from a JM employee.
12/20/2025
Candace P. VERIFIED CUSTOMER
Omar was great! Answered all my questions, kept me updated with any changes and as always friendly and professional. Always a pleasure to work with
12/20/2025
Jessica F. VERIFIED CUSTOMER
She was extremely courteous and helpful. Provided excellent service.
12/20/2025
Roslyn K. VERIFIED CUSTOMER
Isaiah did an outstanding job.
12/20/2025
Iris S. VERIFIED CUSTOMER
My tires are different. Although you rotated
them, i fear the tires were replaced as the ride is rougher like an older car. My car rode very dmooth prior to your service
Iris S
12/20/2025
Howard F. VERIFIED CUSTOMER
Wendy was efficient, patient , and very kind… very professional in a welcoming way..
12/20/2025
Carleen R. VERIFIED CUSTOMER
Sam is the absolute best. 10/10!
He has excellent customer service skills and he really cares about the whole service experience.
12/20/2025
Chantal J. VERIFIED CUSTOMER
Adrian went above and beyond to ensure I was taken care of. People like him are why I purchased a Lexus and will continue to do so in the future. Only thing I’d improve is having more of him. Job well done!
12/20/2025
Frank M. VERIFIED CUSTOMER
As part of my 10,000 mile free service, it was determined that I needed new tires ????. I agreed to the recommended tire replacement, balancing and four-wheel alignment for a total of $3200. I appreciate these tires wear out quickly, but was a bit disappointed that they only lasted 6500 miles.
I realized on my way home that the steering wheel is slightly off center when going in a straight line. I mentioned this to Leo my service advisor and he was happy to arrange an appointment to bring it back to correct this. It is not so annoying that I am willing to spend half a day up there to correct it. We can address it at the next service. I am interested in an appraisal for this very unique vehicle as I will be selling it mid next year. I am moving out of the country.
12/19/2025
Michael S. VERIFIED CUSTOMER
Great experience with Adrian.
12/19/2025
Alan S. VERIFIED CUSTOMER
Ryan did a nice job
12/19/2025
Sherard L. VERIFIED CUSTOMER
Joseph was excellent!
Upfront, honest and patient!
A true asset to your company!
12/19/2025
Michael C. VERIFIED CUSTOMER
Great service
12/19/2025
Phyllis G. VERIFIED CUSTOMER
my car was not washed
12/19/2025
Abigail L. VERIFIED CUSTOMER
Great fast service ♥️
12/19/2025
Barbara R. VERIFIED CUSTOMER
Michael Jean was very, very nice supportive and everything. I think him very much for his service may Michael and Jim Lexus have a pleasant holiday. God bless thank you.
12/19/2025
Melissa E. VERIFIED CUSTOMER
Xavier was a pleasure to work with. I’m super impressed with the speed and efficiency of getting my car taken care of. He also let me know about different services you provide and I am scheduling a detail in the near future - thanks!!