Justin is great and provides exceptional service. It’s a delight bringing my car to JM and I will buy my next one there.
12/27/2025
David P. VERIFIED CUSTOMER
Luis exceeded expectations during my service today by providing knowledgeable, attentive, and customer-focused support.
12/27/2025
Ronda B. VERIFIED CUSTOMER
Absolutely. Where does the survey come from? I will look for it. Leo was professional and has excellent customer service.
12/27/2025
Janis B. VERIFIED CUSTOMER
Ryan was very nice and professional during my visit today. I sent him a message regarding my Service Alert in the Lexus App, as it still has not been removed after the service was completed. I emailed him at 4:27 PM today, December 26, 2025, and I am still waiting for a response.
Could someone please let me know when the alert for the rearview camera, which was addressed today, will be removed from my app? I’d like to know if it updates automatically or if I need to return to the Service Department at Lexus on Sample Road. Ideally, the alert should have been cleared once the service was completed.
12/27/2025
Linda G. VERIFIED CUSTOMER
Wendy was a pleasure to deal with. Efficient and courteous. I have recommended her to other Lexus owners
12/27/2025
Luiza S. VERIFIED CUSTOMER
Great customer service
12/27/2025
Jeffrey R. VERIFIED CUSTOMER
Adrian was professional and efficient
no issues
Thank you
12/26/2025
Olga M. VERIFIED CUSTOMER
Fast, friendly service
12/26/2025
Joseph T. VERIFIED CUSTOMER
Always a great experience
12/25/2025
Patrick M. VERIFIED CUSTOMER
I always expect you hear this all the time… I say every time that I have never had a customer service experience like I’ve had at JM. Adrian is the best!! I’ve never said this before, but I hope I get him every time. Thank you!
12/25/2025
William G. VERIFIED CUSTOMER
Adrian is very knowledgeable and professional.
12/25/2025
Thomas K. VERIFIED CUSTOMER
Great service
12/25/2025
Emmanuel F. VERIFIED CUSTOMER
Of course,your guys have got the best customer serviceand staffs in the industry. Wendy born for this. I love her customer relations skills.
12/25/2025
Myriam N. VERIFIED CUSTOMER
Luis was extraordinary.
12/25/2025
Michael E. VERIFIED CUSTOMER
Great experience. Maico went above and beyond
12/25/2025
Andrew L. VERIFIED CUSTOMER
Excellent
12/25/2025
Elizabeth O. VERIFIED CUSTOMER
????????
12/25/2025
Erika M. VERIFIED CUSTOMER
Very nice job and all service works well.
Thank you
Merry Christmas ????
12/25/2025
Waldemar L. VERIFIED CUSTOMER
Great experience as always. Adrian was professional and a pleasure to work with