Chauncey is a good man courteous, timely and very smart!
4/18/2025
Leonard R. VERIFIED CUSTOMER
This was our first experience with this particular service advisor (Wendy). She was distracted, gave us the wrong information as she was discussing somebody else’s account with us for the first 20 minutes of our visit. She made mistakes with service required, numbers, extra charges, and failed to do the service in a reasonable amount of time. It took 3 hours for us to get a simple oil change with an appointment. In addition, she couldn’t answer simple questions, she was confused and at the end, after the three hour ordeal, told me to wait outside for my car to be brought to me while the car was parked on the other side all along. We waited (with a handicapped parent) for an extra half an hour (after the three hours). Terrible nightmare of a service visit today.
4/18/2025
Denise S. VERIFIED CUSTOMER
Everyone at JM is always very helpful and accommodating.
4/18/2025
Diane F. VERIFIED CUSTOMER
Thank you Adrian!
4/18/2025
Harvey A. VERIFIED CUSTOMER
My only issue is the amount of
Time waiting to have the car brought up after the bill is paid and service is complete
4/18/2025
Andrew D. VERIFIED CUSTOMER
Satisfied with the car service but dissatisfied with the 2nd floor guest lounge customer service. Only a coffee machine (no decaf) and ersatz beverage machine is really risky dink. Seriously considering a CPO Audi to be able to enjoy Ft. Lauderdale Audi customer service.
4/18/2025
Aleem A. VERIFIED CUSTOMER
It is always a pleasure to have Glenn Fleischman as my service advisor. Thank you.
4/18/2025
Reinaldo O. VERIFIED CUSTOMER
Omar, was extremely professional, knowledgeable, and helpful. He understood my needs in the care of my vehicle. He provided that customer welcome along with a great experience.
4/18/2025
Ellen H. VERIFIED CUSTOMER
Great customer service
4/18/2025
Ann J. VERIFIED CUSTOMER
The wait was long but Wendy was wonderful.
4/18/2025
Richard K. VERIFIED CUSTOMER
The service experience was exemplary.
4/18/2025
Garth C. VERIFIED CUSTOMER
Sam is great! Very courteous, helpful, detailed and knowledgeable. Loved working with him.
4/18/2025
Jane R. VERIFIED CUSTOMER
Xavier was excellent and thorough
4/18/2025
Lynda E. VERIFIED CUSTOMER
Service was great
4/18/2025
Carol S. VERIFIED CUSTOMER
She was concerned, knowledgeable & attentive!!!!!!
4/18/2025
Maryann S. VERIFIED CUSTOMER
Wait time too long
4/17/2025
Roberta G. VERIFIED CUSTOMER
Excellent service and a big smile from Daniel. Would never go anywhere else. Thank you
4/17/2025
Teresa F. VERIFIED CUSTOMER
Sam Lamas was very helpful and throughly explained the services that was being provided. He’s definitely Top Notch
4/17/2025
Steven G. VERIFIED CUSTOMER
He called to find out what the issue was but never called after the service was performed to let me know resolution or when I will be getting my vehicle back.