JM Lexus Auto Repair Service

Daniel was excellent

My service advisor Sam is the best very honest and trustworthy person to work with.

Sam was very helpful

Juan was efficient and easy to work with. He kept me informed through text messages and phone calls. The time for the servicing was better than I had hoped.

Thank you

I appreciate Juan taking the time to understand what didn't work so he and the team can provide excellent service. And I'm grateful for his and the JM Lexus team providing peace of mind inspection as I bought a pre owned Lexus.

Thanks a lot to Joe!!! He is the greatest!!!

Great personality and very professional

Brando was very personable, courteous and informative. I really felt that he was a perfect fit for his job description.

Justin is very friendly. He’s always willing to answer any question I may have regarding my vehicle.

Excellent service as usual. Work performed on time. And delivered to me freshly washed.

Thank you Jon for your help! You were amazing.

I got there with in appointment it went very fast I didn't have to wait for long

Team Lexus!

Excellent service as always!!

Thank you

Brought vehicle in for oil change and was told vehicle would be ready in 2 hours. I chose to wait (thinking it would be 2 hours) and 4.5 hours later, Luis brings my vehicle around and asks if I’d had any issues with my driver door. I say “no” and he proceeds to tell me (as he’s handing me my keys) that the driver door is not opening from the inside and then proceeds to accuse me of bringing it there like that. He was beyond rude & abrasive. I told him your cameras would show me arriving and getting out of the vehicle FROM THE INSIDE and STILL, he only wanted to argue. This continued on for at least 5 minutes until I chose to walk away because it wasn’t going anywhere and he clearly was not interested in helping me. I told him that he was not handing my $150,000 vehicle back to me in worse condition than I brought it in. Reggie Leo (who is AMAZING every single time I see or speak with him) was gracious enough to let me vent to him throughout the situation and was able to direct me to Matt, the Service Manager. Matt (Service Manager) got me into a loaner and said he would be in contact regarding my vehicle and whatever repair it now needed. I called and texted for 2 days to see if there was any update and it wasn’t until I left a voicemail for him mentioning leaving a negative google review that I received a callback from him. Honestly, if it wasn’t for me always having such an amazing experience with Reggie, I would have left that google review but I didn’t want that negativity impacting Reggie in any way.

Very good

Hedrick is always great. He’s the only one iI trust my car with.

Thanks to Luis and team for a job well done !!