Juan did a wonderful job of greeting me, setting my expectations and keeping me informed. Excellent work ! I certainly felt like a valued customer today.
4/10/2026
Joanna G. VERIFIED CUSTOMER
Nice job MJ
4/10/2026
Anthony E. VERIFIED CUSTOMER
The dash paneling was not replaced after my RX350 was serviced. My dash board was removed to replace the Servo motor for the air conditioning.
4/10/2026
Steven W. VERIFIED CUSTOMER
Great service easy to work with keeps me up-to-date
Very satisfied as always
4/10/2026
Rick H. VERIFIED CUSTOMER
Joe is consistently knowledgeable, thoughtful, and polite. We treasure him as our POC.
4/10/2026
David L. VERIFIED CUSTOMER
Chauncey is the man!
4/10/2026
Colleen C. VERIFIED CUSTOMER
Shedrick was professional, informative and very helpful!
Excellent service
4/10/2026
Nancy M. VERIFIED CUSTOMER
Brandon Chandler has been like go to guy for years. JM Lexus is lucky to have him.
4/9/2026
Mary G. VERIFIED CUSTOMER
We were pleased with the overall experience. Thank you for the loaner car & carrier wash!
4/9/2026
Christine Z. VERIFIED CUSTOMER
Delilah is very efficient. She does her best to get me through the process efficiently and quickly .
4/9/2026
Stacey N. VERIFIED CUSTOMER
John Nadrar always goes above and beyond. He is a great asset to your team.
4/9/2026
Stephanie C. VERIFIED CUSTOMER
Daniel is the best. When I bought my first Lexus, everyone said "Go to Carlos". But his schedule was so tight and Daniel's wasn't. Ever since then, I'll never go to anyone else except Daniel. He's kind, patient, courteous, and knowledgeble. Excellent.
4/9/2026
Charles W. VERIFIED CUSTOMER
I was very surprised at how well
My visit was and very happy for my whole experience
4/9/2026
Shane H. VERIFIED CUSTOMER
Wendy, communicated everything to me and kept in touch. There was an issue that she very quickly resolved. Very friendly and professional.
4/9/2026
Clyde B. VERIFIED CUSTOMER
OK
4/9/2026
Melzeta C. VERIFIED CUSTOMER
Thank.you.job.well.done.????
4/9/2026
Andrew C. VERIFIED CUSTOMER
Very happy with the drop off - pick up. Mike was great as was Sam.
4/9/2026
Alyssa R. VERIFIED CUSTOMER
It took five hours to put on two tires, balance all four tires, align the car, and put an ECM in for the TPMS system. Entirely too long. It took over two hours just to diagnose the problem. additionally, my husband was at the facility taking care of the car on my behalf. when he scheduled the appointment he put in his phone number and gave the phone number to the advisor and I ended up getting called anyway while he was sitting at the facility he didn't even know. Spending five hours at the facility is a long time.
4/9/2026
Elaine C. VERIFIED CUSTOMER
Excellent customer service Always!
4/9/2026
Steven G. VERIFIED CUSTOMER
Battery died under warranty. Was able to get quickly replaced as well as software upgrade based on recall from Lexus. Need was sudden and I was able to be seen without a scheduled appt. Brandon Chandler was great.