Louis was very informative and extremely polite I appreciate the great service that I get at Lexus as always
5/27/2026
Natalie P. VERIFIED CUSTOMER
Xavier was kind and helpful, and provided great service
5/27/2026
Sammy W. VERIFIED CUSTOMER
M j was great .efficient and polite. Made sure that everything was done to my satisfaction.
5/27/2026
Liliana A. VERIFIED CUSTOMER
The service was great, the only thing confusing was the numbers for different things to needed to be done, for such a new car and low mileage
5/27/2026
Randy G. VERIFIED CUSTOMER
Shedrick was excellent. He kept me posted on service status. He came in on his day off to make sure vehicle was ready and called me to confirm. Randy G
5/27/2026
Stephen H. VERIFIED CUSTOMER
Very dissatisfied with my experience today!!
5/27/2026
Gerald S. VERIFIED CUSTOMER
He was very professional. HS kept on giving me updates on when my car would be completed. She made sure that all the paperwork was correct. I was very pleased with her performance.
5/26/2026
Linda L. VERIFIED CUSTOMER
We were taken care of from start to finish. Chauncey Levy is very efficient and professional
5/26/2026
David K. VERIFIED CUSTOMER
Xavier was awesome! Great service and great customer service as always!
5/26/2026
Mitzi N. VERIFIED CUSTOMER
Great customer service
5/26/2026
But-Yang L. VERIFIED CUSTOMER
Leo Cinsneros was most helpful.
We are still not sure wht the mechanical does not work as designed. It should open the driver door without fail.
5/26/2026
Cheryl S. VERIFIED CUSTOMER
Omar was great.
5/26/2026
William G. VERIFIED CUSTOMER
Just want to thank JM Lexus for treating us and our vehicle with the utmost respect. We look forward to returning for the next vehicle purchase.
Respectfully Bill & Mya
5/26/2026
Bruce F. VERIFIED CUSTOMER
Very satisfied with service.
5/25/2026
Ajay S. VERIFIED CUSTOMER
Felt rushed and didn’t fully give me confidence. Saw a major repair estimate, Chauncey did not bring it up until I did, and his description of the issue was convoluted and he shrugged it off. Even when signing documents, the price was never fully made clear, although there were no surprises or fees outside of what was agreed. Whole process felt rushed and didn’t have the expected touch of customer service expected from a JM Family associate. Otherwise, everything else was done well with have no additional complaints.
5/25/2026
Evangeline G. VERIFIED CUSTOMER
the tail gate sensor was under warranty and was replaced .
The tech noted the front tire had a nail in the mount . Can not be repaired
and has to be replaced . My NX 250 has 1200 miles .
Was not expecting that since I did not get any alarm.
also, changing one tire was not included in the summer service sale.
I felt I deserve at least $ 25 discount.
My service maintenance schedule is in June Or 1349 miles .
5/25/2026
John G. VERIFIED CUSTOMER
Yes he did a great job !
5/25/2026
Andrea H. VERIFIED CUSTOMER
I’ve been having problems with my Lexus app and told tech support was to help me but never did. Also wanted someone to see if plastic strips on doors can be removed. That wasn’t acknowledged
5/25/2026
Bradley H. VERIFIED CUSTOMER
John Nahar is great...very responsive and helpful when we bring g our car in