I was perfectly satisfied with my advisor. When my car came in to be returned to me, it was not washed properly with a huge stain on the side exterior. The guy said I needed it details that he couldn’t get it out.
7/9/2025
Severo V. VERIFIED CUSTOMER
Great customer support from start to finish!!
7/9/2025
Mito T. VERIFIED CUSTOMER
None good service same day ty
7/9/2025
Venus P. VERIFIED CUSTOMER
Glenn always goes above and beyond by paying attention to detail and makes sure I get out in a timely manner when I have appointments which is very appreciative. This is the kind of service all your staff should model after
7/9/2025
Mary Jo. VERIFIED CUSTOMER
Justin was very polite and professional.
7/9/2025
Diana C. VERIFIED CUSTOMER
Great customer service
7/9/2025
Elizabeth C. VERIFIED CUSTOMER
Satisfied with the service but not satisfied with the lack of a warranty. I purchased the vehicle new from J M Lexus 18 months ago. The vehicle has 9200 miles. I was told that 3 of the 4 tires had a nail. When asked I was told that there was no hazard warranty. When I purchased the vehicle, I was not offered a warranty on the tires. Spent $1000 yesterday for 3 new tires. Not happy
7/9/2025
Clayton B. VERIFIED CUSTOMER
Had worked with **** Brewer for years and was disappointed to know he had left JML. However, Luis was terrific; friendly, competent and professional. Also liked the new message from service tech with info on car status and ability to accept/pass on recommended services. Overall, a great service experience.
7/9/2025
Monica T. VERIFIED CUSTOMER
Thank you for the all around Great service received in my last visit.
7/9/2025
Melvin K. VERIFIED CUSTOMER
XAVIER WAS VERY NICE I WAS VERY SATISFIED.
7/9/2025
Mauro F. VERIFIED CUSTOMER
excellent service
7/9/2025
Mercedes S. VERIFIED CUSTOMER
Justin was very informative and professional.
7/9/2025
Lynette B. VERIFIED CUSTOMER
Yes
7/9/2025
Helen T. VERIFIED CUSTOMER
Leo was great
7/9/2025
Sheldon S. VERIFIED CUSTOMER
Brandon was outstanding! Discussed work to be done and time needed for service. My service was completed earlier than promised and Brandon informed me of progress of service all along.
7/9/2025
Arlene M. VERIFIED CUSTOMER
Profesional and friendly. Addressed my issue quickly. Excellent
7/9/2025
Janine S. VERIFIED CUSTOMER
he is great!
7/9/2025
Ronald B. VERIFIED CUSTOMER
Friendly service everyone one from car check-in to service advisor. Kept me well informed. Video update excellent and on par with other high end dealers. Valet service for car pickup very inefficient though.
7/9/2025
Jimmy H. VERIFIED CUSTOMER
Thanks
7/8/2025
Wilken T. VERIFIED CUSTOMER
The reason I was not satisfied with your service was because I brought my vehicle in to be fixed on March 17, 2025 since my rear hatch was not able to stay up. To fix the issue, I was charged $448.44. On July 7, 2025, I brought my vehicle back to JM Lexus for the same issue again and now was told it could be a motor issue that would cost $1,815.17 to fix. So the part that was taken off the first time was not the issue. I should have $448.44 taken off the $1,815.17 since this should have been fixed the first time due to a misdiagnosis. I have been a loyal customer with JM Lexus since 2019, and should not have to pay $2,263.61.