It was a delight from start to finish. Only suggestion as a first time customers is to have the Mechanic or front reception to walk you to your finished vehicle. I was waiting where they suggested and it was left in the front parking lot. Just to be clear about getting the car at the end.
Loved the upstairs outdoor terrace. What a delight. Thank you.
7/19/2025
John S. VERIFIED CUSTOMER
I want to thank Maico for his professionalism and attention to detail. He is a real asset to a world class dealership like JM.
7/19/2025
Sheena F. VERIFIED CUSTOMER
Wendy is great!!
7/19/2025
Calum H. VERIFIED CUSTOMER
Justin provided excellent service. Technician repaired car to my satisfaction.
7/19/2025
Lynne W. VERIFIED CUSTOMER
Justin explained everything in the simplistic terms and my car was ready exactly when he said it would be
7/19/2025
Matthew H. VERIFIED CUSTOMER
Good communicator, positive energy, delivered vehicle at time I requested.
7/19/2025
Cristina M. VERIFIED CUSTOMER
I’m very pleased with the customer service I received not only from the front desk gentleman that assisted me initially but also from Justin. I really felt taken care of, heard, and safe driving my car now thank you so much for making it an efficient and smooth repair.
7/19/2025
Sheryl K. VERIFIED CUSTOMER
Wendy is a pleasure to deal with. She is knowledgeable , user friendly,answers all your questions and makes the experience good and easy to navigate
7/19/2025
Jenell R. VERIFIED CUSTOMER
Sam was great
7/19/2025
Mitchell R. VERIFIED CUSTOMER
Always a pleasant experience at Lexus and working with Carlos. Hope he never retires
7/19/2025
Janice S. VERIFIED CUSTOMER
They. Never reset the maintenance light or didn't do oil change. The car wash came out worse than when i brought it in. First time i am disappointed.
7/19/2025
Gail S. VERIFIED CUSTOMER
Carlos is the best.
7/19/2025
Edward L. VERIFIED CUSTOMER
Leo was very helpful.
7/19/2025
Cheree G. VERIFIED CUSTOMER
Shedrick is always responsive and is the best! He is honest, fair and ensures that my service is done in the most timely manner. My experiences in Lexus service are always good because of Shedrick.
7/19/2025
Shelley S. VERIFIED CUSTOMER
Carlos is the best!!!
7/19/2025
Debra G. VERIFIED CUSTOMER
Daniel was great…very professional and efficient!
7/19/2025
Shirley S. VERIFIED CUSTOMER
Always have a wonderful experience when bringing my car into Carlos.
7/19/2025
Elissa S. VERIFIED CUSTOMER
He was great. The process was seamless. I never dread dealing with you guys.
7/19/2025
Susan C.. VERIFIED CUSTOMER
Wendy Fermin went above and beyond to answer my questions and get me the information I needed to make the best decisions about my car.
I also was helped by Jorge Zavala in getting an extended insurance policy on my car.
All the J M Lexus employees I came in contact were friendly and helpful.
7/19/2025
Barbara B. VERIFIED CUSTOMER
Sam was very professional, pleasant and informative. I’ll definitely request him on my next visit.