Wendy has excellent customer service skills and pleasant to deal with .
8/14/2025
Mark K. VERIFIED CUSTOMER
Adrian was great
8/14/2025
Kathleen L. VERIFIED CUSTOMER
Professional & Knowledgeable about my issues with my Lexus
8/14/2025
Diane D. VERIFIED CUSTOMER
The JM Lexus team is always very helpful and does excellent work. I've known them for 16 years and that is why I continue to take my car there whenever I need service.
8/14/2025
Harold S. VERIFIED CUSTOMER
Joe was super. He took the time to explain everything
His help was amazing
8/14/2025
Debra K. VERIFIED CUSTOMER
Adrian was great. He saw how my trunk would lock only intermittently when the “trunk lock” was depressed on the trunk lid. He tried four times and it only worked twice for him. Your service manager said we were doing it wrong because he couldn’t replicate the same outcome. I researched why my trunk wouldn’t lock when I took one to two steps back and there are many people with the same complaint. There is a way to change the sensitivity to help it close when you take one to two steps back. Your service manager refused to do anything with the sensitivity saying that your service rep, Adrian, and myself we’re doing it incorrectly. I assure you that I can count two steps, as Adrian did as well. I find it insulting that your service manager doesn’t trust your customer and doesn’t trust your own service rep to know how to push a button and step back.
8/14/2025
Daphkare F. VERIFIED CUSTOMER
I was completely satisfied with my experience and getting my maintenance resolved timely. Adrian was very professional
8/14/2025
Maxine W. VERIFIED CUSTOMER
The attention I received from Joe was extraordinary! His knowledge about all the features of the car is exceptional!
8/14/2025
Robert S. VERIFIED CUSTOMER
Carlos is the best
8/14/2025
Gary H. VERIFIED CUSTOMER
Exceptional!!
8/14/2025
Eli C. VERIFIED CUSTOMER
Alls well
Thanks.
8/13/2025
Benata J. VERIFIED CUSTOMER
N/A
8/13/2025
Susana K. VERIFIED CUSTOMER
Great service. Very happy. Thank you.
8/13/2025
Stamatis M. VERIFIED CUSTOMER
Joe is great and easy to work with.
8/13/2025
Allan R. VERIFIED CUSTOMER
Delilah was very professional and very helpful.
8/13/2025
Claire B. VERIFIED CUSTOMER
Daniel took time to review the issues and educate me on the loaner and future Lexus cars. It was a pleasure having my car serviced at this dealership.
8/13/2025
William F. VERIFIED CUSTOMER
I was totally satisfied and impressed with the whole service experience great job Bill Factor
8/13/2025
Cholenda P. VERIFIED CUSTOMER
I service advisor. Wendy made my experience amazing she advise me on my situation and I was very well please
8/13/2025
Sara G. VERIFIED CUSTOMER
Chauncy is great. The only issue is from the time I came in and signed the paperwork, it took too long for them to bring up my car. Over 20 minutes is too long.