Most courteous reception, excellent follow through and optimal transparency with regard to the overall servicing process.
Vehicle delivered as promised, on time and in pristine condition.
10/12/2025
Kevin S. VERIFIED CUSTOMER
Was treated very well and fairly. It’s why I keep returning.
10/12/2025
Gerard V. VERIFIED CUSTOMER
Very dissatisfied by the way Mr Whittingham refused to know how. my vehicle had the problem. Lexus finally made the repair. Very unprofessional.
10/12/2025
Julia A. VERIFIED CUSTOMER
Thank you Brandon for the service and always providing a smile to your customers
10/12/2025
Antoine J. VERIFIED CUSTOMER
Service was excellent . Keep up the good work.
10/12/2025
Jozsef N. VERIFIED CUSTOMER
I am not interested
10/12/2025
Kelly W. VERIFIED CUSTOMER
I came in for service at 3:20 for a 3:30 appointment. 1.5 hr after I paid my service advisor and he left the facility I waited for my car. When I finally got my keys from a young man I was told the car was parked and no one knew that it was ready. It was 7pm at this time. This is my second visit to this location. I usually go to Lexus of Pembroke Pines but gave this facility a second chance because it’s so much closer to my home in Tamarac. My first visit there was similar but again I gave it a second chance because of convenience. Never again. This is no knock on my advisor as he did his job. The first young me took my number and told me my car was being washed off and would be ready shortly. An hour and a half later he saw me still waiting and was kind enough to find my car keys and show me where my car had been parked for an hour. I am patient but this is ridiculous. Needless to say I will not be going back to JM Lexus.
10/12/2025
Andrea S. VERIFIED CUSTOMER
Sam was extremely professional and is an asset to JM Lexus.
10/11/2025
Cornelio L. VERIFIED CUSTOMER
Sam was awesome, very attentious and ready to answer all my questions. Nice guy and a great asset for the company.
10/11/2025
Demauri D. VERIFIED CUSTOMER
I would definitely recommend Xavier. I appreciated him for everything he did from breaking down the price and what will be going on with the car to the loaner vehicle and when I can return it. Best service I have received since I have been brining my vehicle here.
10/11/2025
Jerry H. VERIFIED CUSTOMER
When I purchased my car at Lexus in West Palm Beach the waiting area was much roomier and they offered a coffee bar with free snacks. Both would be a nice improvement at your dealership.
10/11/2025
Kristy N. VERIFIED CUSTOMER
Although Mr. Nahar took my concern about the seat sensory seriously. My husband still feels that the sensory wasn’t going off in the passenger side because the car wasn’t turned off after the passenger left. Is it possible to look into this further? He is wondering if this will affect the airbags if the sensor isn’t working proper. Thx
10/11/2025
Donna M. VERIFIED CUSTOMER
Wendy was wonderful. Made me feel very comfortable.
10/11/2025
Dave C. VERIFIED CUSTOMER
Well done
10/11/2025
Richard H. VERIFIED CUSTOMER
Omar, my advisor, did a great job
10/11/2025
Howard G. VERIFIED CUSTOMER
Carlos was very professional and was responsive to all my questions
10/11/2025
Annette O. VERIFIED CUSTOMER
Great service and attention to detail
10/11/2025
Eliyahu Z. VERIFIED CUSTOMER
As usual good service by Joe and excellent care thank you!
10/11/2025
Robin W. VERIFIED CUSTOMER
Ryan was great to work with. I brought my NX350 for the 5000 mile checkup. I was in and out in an hour. The entire customer service experience as always was excellent.