Shawn is very personable, professional, and makes sure you have all your questions answered.
Shawn is a big asset to the Service Department and Newbold.
4/9/2025
Charles F. VERIFIED CUSTOMER
Another good experience. Mark was great.
4/9/2025
Shawn K. VERIFIED CUSTOMER
James was awesome to work with, thank you for the excellent service!
4/9/2025
Christopher F. VERIFIED CUSTOMER
After drive shaft recall replacement, steering wheel is not aligned straight when driving straight. Steering wheel is at ~15 degree angle when wheels are straight. Will hope to get this resolved.
4/9/2025
Juanita S. VERIFIED CUSTOMER
The service was outstanding job! I also want to give BIG thank you to the young lady that drives the suttle bus
4/8/2025
Emalou B. VERIFIED CUSTOMER
I have spent approximately 5 1/2 hours in total, waiting for something to be done about my radio which keeps going in and out, and it is still not resolved.
4/8/2025
C Dale. VERIFIED CUSTOMER
James was so helpful. I did not
Know what the problem was but
Understood and took time to help me.
He makes me love my Toyota.
4/8/2025
Princess B. VERIFIED CUSTOMER
Helen was great as always. I’ve been bringing my Corolla to the dealership for many years and she’s always wonderful to work with. Professional and very friendly. Customer service is outstanding!
4/8/2025
James S. VERIFIED CUSTOMER
Super bad I came early and left late. They stalled the car repair trying to get more repairs
4/6/2025
Tara D. VERIFIED CUSTOMER
The service was disappointing compared to other Toyota service centers we’ve used. The lack of customer care was surprising. As a military member I don’t have the luxury of using the same center every time I need service. I waited for my car while it was being serviced and I did not get notified. I happened to look out of the window and noticed my vehicle. Secondly, my car was always returned to me at other Toyota service centers, in the same covered location I dropped it off, regardless of the weather. My car was parked quite a distance, in the pouring rain and in a puddle of water. As customer who has owned some type of Toyota for years, the customer service didn’t match my loyalty.
4/6/2025
Robert W. VERIFIED CUSTOMER
Charged for tire rotation-should have been at no cost due to tire purchase from Newbold. When I went back asked about, the service advisor said “I don’t know what to do”. Perhaps new, but training for simple credit should be necessary The girl at next desk tried to lend assistance and said to email Mary and i would get credit in few days. Could not provide receipt. One week later still no credit on my credit card. Had to return to store and someone made credit in system. When I asked for receipt, said credit in next system not to card. Unacceptable. Transaction should have been voided re done. Very disappointed and poor customer service. Had Inot returned, nothing would have been done.
4/5/2025
Thomas B. VERIFIED CUSTOMER
Shawn karfs is one of the best and nicest service advisors I have ever met.I always go straight to him for all of my service needs with my Corolla.highly recommended
4/5/2025
Laurie R. VERIFIED CUSTOMER
Professional and honest. I would recommend working with Shawn and appreciate all that he did. I also appreciate the shuttle service back to the dealer. It was a little later than expected, when arrangements were made, which was my fault. Thank-you!
4/5/2025
Jayne N. VERIFIED CUSTOMER
Mark is always so friendly, helpful and knowledgeable. He’s great at what he does and an asset to your company. By the way, Sean is also great. These two guys always make my experience there pleasant even though I just had to pay over $550 for maintenance. I love my car and we plan on keeping it for a long long time so we always do the maintenance that is requested by the mechanic. We totally trust your employees.
4/5/2025
Richard B. VERIFIED CUSTOMER
Shawn, is outstanding! I always work with him. I trust him explicitly. He's worth more than he's getting paid. ????????
4/5/2025
Bruce F. VERIFIED CUSTOMER
Sean always provides quality service and keeps me informed of the progress of maintenance.
4/5/2025
Steve S. VERIFIED CUSTOMER
Shawn is very friendly and competent.
4/5/2025
Timothy R. VERIFIED CUSTOMER
Thanks
4/5/2025
Teresa H. VERIFIED CUSTOMER
Helen Castle was great!!! So accommodating, very pleasant, polite, happy, made me feel very welcome. Made me comfortable with anything I didn’t understand. And good at her job! And it was pouring outside, she was so kind and thoughtful by walking me to my car under an umbrella.
I would want Helen to take care of me every time!
Thank you, Helen!!
4/5/2025
Laramie J. VERIFIED CUSTOMER
I was traveling through the area from TX and needed service for my Tacoma. Shawn was so pleasant and helpful, he truly exceeded my expectations. I am grateful for the time and attention he took to listen to my concerns. Because of people like Shawn, I continue to return to Toyota service center around the US! Y’all are the best!