I was impressed with the prompt communication Kelsey provided on the status of the service on my vehicle. I also asked to talk to the service technician. He was very pleasant and professional while answering the couple of questions I had about my vehicle.
3/26/2025
Gloria H. VERIFIED CUSTOMER
Job well done
3/26/2025
Ed F. VERIFIED CUSTOMER
I appreciated the assessment given and not doing the work because the tires were in bad shape
3/26/2025
Jane G. VERIFIED CUSTOMER
Excellent service. Appreciate her calling me and telling me it was time to set up my appointment.
3/26/2025
Cindy W. VERIFIED CUSTOMER
Helen was great
3/26/2025
Agatha K. VERIFIED CUSTOMER
Jim always does a great job! Friendly and always helpful.
3/26/2025
Elegant Trade. VERIFIED CUSTOMER
Thank you
Keep up the great work ????????
3/25/2025
Jana S. VERIFIED CUSTOMER
Great experience and Shawn was fantastic to work with.
3/25/2025
Michelle T. VERIFIED CUSTOMER
Jim is wonderful to work with. He makes sure I understand what needs to be done to my vehicle, answers all my questions and concerns. He also keeps me informed throughout the day on the status of my vehicle which is great. Jim is an asset to your service team and I appreciate everything he does for me.
3/25/2025
Marie M. VERIFIED CUSTOMER
Drop the car off Friday and they had my fob for the car on Monday and got it in. I appreciate it thank you.
3/25/2025
Tracey B. VERIFIED CUSTOMER
I had to bring my car back a second time because it was not fixed the first time. The first time I was told that the new battery I had installed was not a start/stop battery and I needed to start the troubleshooting by purchasing a new battery? A total scam by Newbold Toyota. I waited over 3 hours at the dealership for initial visit and was charged for a diagnostic check even though I purchased an extended warranty when I purchased the new car at Newbold? I left the dealership and had the battery replaced with a new Toyota oem battery only to have the same issue with the start/stop feature of the car. Therefore the 2nd visit today. I dropped the car off about 12:00 for a 1:45 appointment and was called around 5:00pm to notify me my car was ready. I was told of a frayed wire above wheel well. I requested a loaner vehicle both times of scheduling appointments and was denied.
3/25/2025
Charles H. VERIFIED CUSTOMER
I was happy and that is hard for me to be happy
3/25/2025
Kayla R. VERIFIED CUSTOMER
Now have check engine light after service
3/24/2025
Karen F. VERIFIED CUSTOMER
I love Helen! She is the sweetest!
3/23/2025
Christina E. VERIFIED CUSTOMER
I was previously told that brakes needed to be replaced. With this visit, was told back brakes were in yellow range.
New oil change sticker not put on windshield and I had to go back and get.
The main thing: be honest with your recommendations.
3/23/2025
Barbara H. VERIFIED CUSTOMER
Mark is awesome! He is very knowledgeable, helpful, nice and an all around good guy! He helps me so much getting my car in and out in a timely manner so I can take cars of my other commitments. Thank you to the employees who do all the work on my car! You are appreciated! Everyone I have had the pleasure of meeting at Newbold has been amazing! It’s like a family. Thank you!
3/23/2025
Reyad K. VERIFIED CUSTOMER
Excellent service
3/23/2025
Bailey S. VERIFIED CUSTOMER
Helen is the best ever!!
3/23/2025
John G. VERIFIED CUSTOMER
Awesome customer service and with updates on status of vehicle
3/22/2025
Kimberly Y. VERIFIED CUSTOMER
Shawn has been great through all four of our cars being serviced this week. Thanks for being awesome!!