The service was great, as always. I really appreciated the shuttle to and from work!
3/21/2025
Margaret S. VERIFIED CUSTOMER
Service well done. Thank you
3/21/2025
Lauren N. VERIFIED CUSTOMER
None
3/21/2025
Rich S. VERIFIED CUSTOMER
Everything was prompt with follow-up throughout the time waited
3/21/2025
Christina L. VERIFIED CUSTOMER
It’s always such a pleasure working with Shawn. He is always so kind and offers great customer service. He is always very thorough and goes out of his way to make sure all my questions and needs are taken care of. Truly a great experience everytime!
3/21/2025
Lance R. VERIFIED CUSTOMER
James did great.
3/21/2025
Kenneth S. VERIFIED CUSTOMER
Quick and thorough
3/20/2025
Jason S. VERIFIED CUSTOMER
Absolutely horrible experience spent 10 minutes going over all the things that needed fixed. They only fixed half of what I asked and refuse to do warranty work for the warranty that I paid for. I had to call Toyota customer service cause even the manager there would not help me and treated me like horribly.I am still waiting to hear back from Toyota customer service to resolve issue.
3/20/2025
Dottie C. VERIFIED CUSTOMER
After the inspection of my vehicle I was informed of a couple of issues that needed fixing to keep me on the road safely
3/20/2025
Ashley K. VERIFIED CUSTOMER
I asked on the phone call when scheduling my appointment for routine maintenance if they could please look at my hood because it is very wobbly and when driving it looks like it could fly off. I show up for my appointment and they didn’t know anything about that. I had to tell them again, when I said something about it the guy laughed at me and said that all Toyotas do that because they are made out of thin aluminum. I told him that it hasn’t always done it and it just recently started doing it and he then again told me most of them do it and he assured me they would look at it. Upon leaving I asked if they checked out my hood and the lady said she didn’t know, if they did check it out I would’ve been talked to about it and I wasn’t. She said if I wanted to wait until he was back from lunch I could ask. But my appointment took 20 minutes this time and normally takes an hour. So she said they probably didn’t even look at it. I just don’t appreciate being talked to like I’m an idiot or I don’t know what I’m talking about. Also if I’m assured something will be checked out, I expect it to be considering I spent 36,000 on the car.
3/20/2025
Connor B. VERIFIED CUSTOMER
We had an appointment at 2:30 for an oil change. They added a tire rotation (vehicle has free services still, so weren’t up charged) but it took 2 hours, 15 minutes for it all. We were told at the 1 hour mark, that it would be 10 more minutes. Hard to believe this takes that long at all.
3/20/2025
Robert M. VERIFIED CUSTOMER
Other things…sorry
3/19/2025
Doris C. VERIFIED CUSTOMER
Very friendly staff!
3/19/2025
Kathleen G. VERIFIED CUSTOMER
Helen was very pleasant and explained wanting to needed to be done to my car in layman’s terms. I also appreciate her finding me and updating me about my car
3/19/2025
Jason F. VERIFIED CUSTOMER
I think without the help of James
Allen i would’ve been totally confused
about some of the charges. He
really makes the wheels on the Newbold Toyota Service department Spin. The gentleman is first class and is a true professional.
3/19/2025
Debra M. VERIFIED CUSTOMER
Service was fast and customer service was very good.
3/19/2025
Joseph S. VERIFIED CUSTOMER
I was soooooo happy with my service! My car feels aligned and is driving AWESOME!
3/19/2025
John T. VERIFIED CUSTOMER
Helen castle took ownership of the problem and resolved it promptly
3/19/2025
Glenda N. VERIFIED CUSTOMER
She kept me in the loop on everything, even providing updates as to when the car would be ready. Kelsey was very friendly as well.