Mark couldn’t have been better. Service was great, and he called to update me about my RAV4.
12/12/2025
Mark M. VERIFIED CUSTOMER
I took my new RAV 4 in for its 5000 mile check up. For some reason someone changed the configuration of my instrument panel and left it that way. I noticed it as I drove away but my schedule was too tight to turn around and go back to the dealership. That evening I tried to get info from my owners manual without success The next dayI fumbled around and corrected the problem after about 30 minutes. My next step was going to be driving back to the dealer, about a 40 minute drive. Still learning how to deal with the unfamiliar technology and did not appreciate the extra hassle.
12/12/2025
George A. VERIFIED CUSTOMER
Very. Good!
12/11/2025
Thomas L. VERIFIED CUSTOMER
Thanks
12/11/2025
Trey K. VERIFIED CUSTOMER
Was not impressed with the overall service or the willing to work to figure out the problem. Besides charging me $700.
12/11/2025
Audrey P. VERIFIED CUSTOMER
I was very pleased with the service and speed of the completion. Also, I liked getting a heads up of what future repairs were needed.
12/11/2025
Curt M. VERIFIED CUSTOMER
Ashley was very informative and talked to me thru the entire process.
12/11/2025
Carrie R. VERIFIED CUSTOMER
Have a person call to discuss what was found vs just an estimate of what the services they recommend.
12/11/2025
Carol S. VERIFIED CUSTOMER
It would be helpful if there would be better communication from technicians to service desk staff then to the customer. I felt like there was some miscommunication about the tire situation. I don’t understand when I had the car serviced on 12/02/2025 tire rotation and oil change that no one said anything about the tires being worn out or needing replacement.
12/11/2025
Christopher P. VERIFIED CUSTOMER
Tried to upsell me for unnecessary work.
12/11/2025
Christina L. VERIFIED CUSTOMER
Mark was very kind, knowledgeable and efficient during my appointment. He let me know updates as needed. This was my first visit to Newbold and I was pleased with the service overall.
12/11/2025
Carroll W. VERIFIED CUSTOMER
Rating will be top quality. Really appreciate everything the staff did to get us up and running again.
12/11/2025
Sheila B. VERIFIED CUSTOMER
I had a low tire pressure on my dashboard that was not addressed. Not sure if I should bring it back so they can look at it. They did a full point inspection Put fail 2 put that on the findings. Other than that, everything was o k.
12/11/2025
John B. VERIFIED CUSTOMER
Thanks
12/6/2025
Jenny U. VERIFIED CUSTOMER
Great service experiencia. Thank you Jonathan!
12/6/2025
Mary L. VERIFIED CUSTOMER
All went well
12/6/2025
Crystal O. VERIFIED CUSTOMER
Sarah was very considerate. She let me know what work I needed done on my car and she told me when the work was done. She kept me informed and made checkout quick and easy then she told me exactly where my car was parked and I was on my way again.
12/6/2025
Laura E. VERIFIED CUSTOMER
Very helpful thank you for the work you have done
12/6/2025
Johnissia S. VERIFIED CUSTOMER
Great service from beginning to end. I wasn't able to make the Tuesday appointment Damon had been kind enough to arrange. I really appreciate him too.I was approved for an oil change as a walk in on a day where they were shirt staffed. The inspection revealed an issue with the battery and Sarah was great about researching to find that my battery was covered under warranty. I don't know the name of the guy who approved my walk in but thanks to him too because I really needed my car serviced and this was my only day off. All in all, exceptional teamwork to keep me a happy Toyota customer.