AC filter and covers were left on the passenger seat. Am I supposed to install things back myself?
10/16/2025
Alice A. VERIFIED CUSTOMER
Thank you to Jim Allen for all of his professional support.
10/15/2025
Audrey P. VERIFIED CUSTOMER
Very pleased
10/15/2025
Peter K. VERIFIED CUSTOMER
Great service from a great service technician
10/15/2025
Rickey U. VERIFIED CUSTOMER
Another great job, thanks again.
10/14/2025
Michael L. VERIFIED CUSTOMER
Brought car in SPECIFICALLY to have car’s electrical system and battery checked as am having multiple issues. Service department ran diagnostics on EVERYTHING BUT the electrical system. They wanted over $2,500 for things I never told them to check on. My vehicle only has 40,000 miles. Their evaluation was nothing more than a grab for money and a total show of disrespect for me. After another week there, they finally looked at the electrical system and brand new battery I had purchased from them only months earlier. They stated they could not find a problem. Given that various electrically controlled things had been individually failing for over a month, I doubt their diagnosis was either thorough or correct. In short, I’ve bought cars from Newbold and have had my vehicles serviced there. Never again. A real shame when you try to be loyal to an enterprise and they treat you like a throwaway. I will relate my experience to friends and family kand will write online reviews as well. It’s the least I can do to show my “appreciation” for their time and efforts regarding my situation. Oh, and I had to pay over $200 for the diagnostic. Unbelievable!!!
10/13/2025
John A. VERIFIED CUSTOMER
Check engine light came on
10/13/2025
Brent M. VERIFIED CUSTOMER
She was awesome.
10/13/2025
Eric A. VERIFIED CUSTOMER
Good job
10/12/2025
Mike K. VERIFIED CUSTOMER
I've already touched base with Allen on the tire pressure concern. Allen was great, my concern is the level of attention to detail in the work bays. Really no need to follow up at this point. Thanks!
10/12/2025
Todd D. VERIFIED CUSTOMER
Oil change was great and Helen was very nice. But, I mention the Toyota Service Care for $320 listed on your service specials page and she wasn't familiar with it.
10/12/2025
Kate K. VERIFIED CUSTOMER
Very professional and friendly
10/12/2025
Arthur C. VERIFIED CUSTOMER
Helen was friendly, very professional, and thoroughly explained everything related to the vehicle inspection results.
10/12/2025
Carrie S. VERIFIED CUSTOMER
Very good
10/12/2025
Keith T. VERIFIED CUSTOMER
Thank you Mark for getting me the correct tire on our car.
Keith T
10/12/2025
Jeffrey B. VERIFIED CUSTOMER
Quickly diagnosed the issues and fixed the problem … great service
10/11/2025
Susan N. VERIFIED CUSTOMER
It was another good experience with Newbold Toyota
10/11/2025
Alan H. VERIFIED CUSTOMER
When she called me, she called me by my first name. That is unprofessional. She should have addressed me as sir or Mr. Harris. I corrected her and subtle fashion.
10/11/2025
Leroy M. VERIFIED CUSTOMER
A very small complaint. Tire rotation was a part of the service this last time. However , soon after receiving the vehicle back found I needed to add air to one(3lbs). Like I said, a very small thing. Other than that, satisfied with the service provided.