I appreciated the van ride to Hardee's Restaurant and back while waiting for my car to be serviced.
10/9/2025
Ricardo J. VERIFIED CUSTOMER
It was just a tire rotation, but now I have the TPMS sensor light on. I told them about it yesterday as soon as I saw it, and they told me to take it in to get it fixed. They just put in a little more air and said, “Drive it, and in about 5 miles the light will go off.” I drove to St. Louis and came back, and the light is still on. I’m sure that if I take it in, they’ll probably try to sell me new sensors, and if I’m not careful, even new tires. Although the person at the front gave good service even though they’re new.
10/9/2025
Marylou R. VERIFIED CUSTOMER
Service was on time as proposed.
10/9/2025
Nikkole G. VERIFIED CUSTOMER
Always good service at Newbold
10/9/2025
Albert L. VERIFIED CUSTOMER
Enjoyed the friendly atmosphere of the service department and dealership
10/9/2025
William P. VERIFIED CUSTOMER
Was kept well informed by front desk service member/ he answered all my questions and was very helpful
10/9/2025
Gerald W. VERIFIED CUSTOMER
James did an excellent job . Very helpful thanks again.
10/9/2025
Kenneth W. VERIFIED CUSTOMER
Outstanding service.
10/9/2025
Elaine R. VERIFIED CUSTOMER
My oil change and tire rotation was to take around 90 minutes. I had a 2:00 appointment and the car wasn’t ready till 4:45.
I had chosen the shuttle home at 2:00, but was told that there was no shuttle service after 4:00. At that point, I couldn’t get a ride to Newbold to pick up my car.
I had a lot of errands to do that afternoon and evening, and this created quite an inconvenience.
If I had known about your short staffing, I would have made other arrangements.
10/8/2025
James H. VERIFIED CUSTOMER
Mark knows his stuff, well informed of my issues and ensured that I know that it is not a problem. Remembered my name and was very polite.
10/8/2025
Deborah S. VERIFIED CUSTOMER
Love my rava 4
10/8/2025
Dorene H. VERIFIED CUSTOMER
James is always professional. And he does a good job of explaining to you about your car.
10/7/2025
Mark M. VERIFIED CUSTOMER
Helen was great. Everything went smoothly. No problems
10/7/2025
Matthew B. VERIFIED CUSTOMER
This should have been under warranty but the service manager declined the warranty.
10/7/2025
Robert W. VERIFIED CUSTOMER
The Mayor did great.
10/7/2025
Robert P. VERIFIED CUSTOMER
We are very happy with our Corolla Cross and the service we have received from Newbold
10/7/2025
Jacob P. VERIFIED CUSTOMER
No additional comments
10/5/2025
Michael M. VERIFIED CUSTOMER
The service technician keep over inflating my tires way beyond the factory recommended pressure, causing me to exceed the MAX tire pressure for my tires. My other vehicle had had the same issue after it had been serviced at Newbold Toyota. Who knows how many people are driving around unaware that there tires are overinflated after being serviced at Newbold.
10/5/2025
John S. VERIFIED CUSTOMER
She was fantastic handling my service as well as others, trying to help as quickly as possible. She also explained my options very well and gave me great details. Loved the service from her very much!
10/5/2025
Jeffrey H. VERIFIED CUSTOMER
Miss Castle was funny, accommodating and professional. Love the video and commentary during the inspection. Service was fast and very well done.