Excellent service to date. I have a small oil pan leak that seems to be getting worse. I’m getting more oil discharge in my garage floor so think I’m going to need the seal replaced. I only have a bit over 11,000 miles on my car. This problem was noted on my last service receipt.
Thx, Jim H
3/24/2025
James M. VERIFIED CUSTOMER
Excellent service by Brett; the dealership appeared very efficient and professional. Thank you! James M
3/23/2025
Beverly M. VERIFIED CUSTOMER
Good work
3/23/2025
Kenneth B. VERIFIED CUSTOMER
Nice job!!
3/23/2025
James G. VERIFIED CUSTOMER
Brett answered all my questions about the battery, and kept me informed on the estimated completion time.
3/22/2025
Laura W. VERIFIED CUSTOMER
Well done as always!
3/22/2025
Nick R. VERIFIED CUSTOMER
I was told my oil change would take 1.5 hours. Which honestly seems super long for an oil change and tire rotation compared to any other auto shop, but ok.
My experience took MUCH longer than that. At the 2-hour point, I checked in with the service desk and they said that it was “done and just needed to be washed.”
At the 2.5-hour mark I went back and said “Ok, I had no idea you all were going to take 2.5 hours, I need my car back.” They give me my keys and my car is parked outside, unwashed. I spent an additional 30 minutes there for nothing.
2.5 hours for an oil change, rotation, and wash (that didn’t happen) is absolutely unacceptable. If you all are that backed up, you shouldn’t be booking that many clients in one window. It just doesn’t give me a lot of confidence to use you all again.
3/22/2025
Helen E. VERIFIED CUSTOMER
Car wash was not completed and service light was not reset
3/22/2025
Michael T. VERIFIED CUSTOMER
Great job
3/21/2025
Brian N. VERIFIED CUSTOMER
All good
3/20/2025
Julie H. VERIFIED CUSTOMER
Love my car. Thanks for great service at Crossroads.
3/20/2025
Scott S. VERIFIED CUSTOMER
Brett was on point from when I called in, delivered exactly what he said he would on time with the price I needed. Appreciate the help! Will be back.
3/20/2025
Bruce W. VERIFIED CUSTOMER
My questions were answered and everything went just fine
3/20/2025
Mackenzie H. VERIFIED CUSTOMER
Always have the best experience every time
I come in
3/19/2025
Marybeth A. VERIFIED CUSTOMER
Excellent customer service. Very nice a d knowledgeable guy.????
3/19/2025
Suzanna C. VERIFIED CUSTOMER
Cecil was very kind and helpful
3/19/2025
Alan H. VERIFIED CUSTOMER
Dylan was good to work with. I talked with him on the phone to set up the appointment. He was very helpful. When I came for the appointment Dylan kept me updated on the progress and when it was finished he helped me check out. Good guy.