Dylan went above and beyond by getting me a loaner to run errands while I waited. He was so kind and helpful. He deserves a raise!
4/9/2025
Max B. VERIFIED CUSTOMER
Bulging sidewall on tire is not covered with purchase of new car.
Car was not washed as stated when brought in to inspect tire.
4/8/2025
Leah S. VERIFIED CUSTOMER
Great Service!
4/7/2025
Gustav H. VERIFIED CUSTOMER
We brought the accent in after purchasing it from a third party and asked for a thorough inspection. We had almost $1k of work done alongside some recalls and assumed we were in good shape.roughly two weeks later the check engine light came on and it was due to a poorly fit replacement gas cap. When I received the initial call I was told it would be $250 to replace . That struck me as absurd and I challenged that amount. It was revised down and we paid roughly $150 instead. Two concerns arose that will assure we do not bring the car back again. 1) this is my sons car and I am not confident that if hadn’t challenged the quoted price, that your team wouldn’t have happily just billed the higher amount… for a gas cap. This seems suspect 2) we just spent nearly $1000 a few weeks prior. I don’t know why this wasn’t caught and I don’t appreciate having to pay an additional $130 diagnostic fee for something that should have already been diagnosed. Not a great experience
4/7/2025
John H. VERIFIED CUSTOMER
Good service
4/6/2025
Scott H. VERIFIED CUSTOMER
Kris was very helpful.
4/6/2025
Dave J. VERIFIED CUSTOMER
Thank you for taking care of me and my vehicle.
4/6/2025
Mark J. VERIFIED CUSTOMER
As a first time EV purchaser I am very satisfied at the service by the Hyundai team at Crossroads Hyundai. The Ioniq5 2025 is an excellent vehicle and drive. After this lease is due to expire, I'll happily look to replace the Ioniq5 with a newer model.
4/5/2025
Not-Provided 2. VERIFIED CUSTOMER
Service team was amazing as always!
4/5/2025
Catherine A. VERIFIED CUSTOMER
Crossroads service is friendly, professional, and Kristine is knowledgeable and explained every item clearly so I could not only understand, I was also confident.
4/3/2025
Robert F. VERIFIED CUSTOMER
No thanks
4/3/2025
Cheryl L. VERIFIED CUSTOMER
Fast service and Cecil Hugi is very professional
4/3/2025
Alan M. VERIFIED CUSTOMER
Fine service friendly staff
4/3/2025
Kathleen T. VERIFIED CUSTOMER
A little glitch but it was made right customer service in the service department is great.
4/2/2025
Steve E. VERIFIED CUSTOMER
Dylan was very courteous and helpful. He provided great customer service and is an asset to the service desk.
4/2/2025
Kimberlee K. VERIFIED CUSTOMER
Kristine was Great! Kind, professional and efficient. Thank you Kristine!
3/31/2025
Alexander M. VERIFIED CUSTOMER
Dylan is an excellent service department specialist. He has a good sense of humor, and he is timely with his service. He provides a welcoming environment.
3/31/2025
Lindee L. VERIFIED CUSTOMER
Very efficient and helpful!! Great service department!!
3/30/2025
Joshua Z. VERIFIED CUSTOMER
Tell Amber to stop texting me.
3/30/2025
Martha K. VERIFIED CUSTOMER
Kris and everyone at Crossroads Hyundai went above and beyond to take care of my auto issues. I am so grateful for their professionalism and their genuine concern for my circumstances. I am so impressed and rate Kris and Crossroads extremely highly.