Crossroads Hyundai of Loveland Auto Repair Service

This is the second time in a row I have brought my car in and the recommended service had already been done, the recommended service was $1300, the techs and service agents need to look at the service history of the vehicle before recommending service. My vehicle had 74k miles and were recommending 60k service, why not look at what was done at 60k miles, losing trust in the dealership for service.

Great. Service!!

I’m on my second IONIQ 5. Great service today as always. Had a minor problem with the modem in my car today. They had a fix and finish the job in less than 20 minutes. Great EV mechanics!

Sounds good. Thx

Excellent service!! Thank you

Dylan treats us like family. He takes his time and explains thoroughly what's going on with our car. Dylan fit us in at the last minute today and constantly kept us abreast of the status of our problem. We couldn't believe what awesome service we got from Dylan. He is a true asset to Hyundai! We're so grateful for him. Thank you, Dylan!!

Service department and employees were very courteous and helpful

The battery was unfortunately not the issue and I will have to bring it to Toyota.

While everyone I encountered while getting an oil change and tire rotation was friendly and nice - ….. I have no earthly idea how it took two and half hours to conduct this service. What is also interesting is there were two other people waiting for an oil change with me, both who noted they had no idea it took two hours to do an oil change. When I received a text for recommended service (to replace filters) I hastily agreed because I thought if I waited they may put off the oil change. By this point I had waited two hours. .. again. Two hours. With zero communication. After waiting another half hour I wondered up to the service desk to see how much longer I would be waiting as I had already cancelled several afternoon work appointments due to being stuck waiting on an oil change. The very friendly and nice gentleman kindly asked for my name and lo-behold my keys were waiting on a FULL STACK of keys and paperwork. He noted he wished people paid attention to when cars were done. Surprisingly, the filters I had agreed to change half an hour before had not been changed and before I could say “please give me my car and let me leave” the gentleman was gone saying it would only take maybe ten minutes. It took 12, but this time I was called on and told my car was done. I was checked out and have zero issues with the customer service. I was, however, further surprised and annoyed when I walked to my car and it wasn’t washed- despite being told not 60 seconds before that it had been washed and all services completed. I only hope all other services were actually done and if I return I will take the entire week off work to sit in the lobby as I would expect any other service will take that time. If you’d like me to order a cot for your employees as well let me know.

No

Car wash was not done. It was 45,clear and dry. No reason to turn it off for "weather". Need to let desk staff know where car is parked. Spent 10 minutes trying to find it.

Dylan wea very professional and thorough. He explained the process to be done and notified me in a timely the work was completed as scheduled. All went welland the car is ready to drive home. Thanks for a job well done .

Chill guy. To the point, absolved my worries.

Good communication and timely service.

very, very good

Cecil was great. Called me in a timely manner, gave me the quote for repairs that I requested and had what I asked for completed.

Brett was great and incredibly helpful!

We are looking to possibly trade or sell outright

Excellent service, will be a returning customer. Thank you.

I was pleasantly surprised that they washed and vacuumed the car also.