The team was great as always. However I did come in with a coupon I received from Crossroads for $40 off a synthetic oil change. However I was charged full price. Additionally the price quotes I was given for additional work did not add up correctly. It felt very dishonest
5/16/2025
Matthew J. VERIFIED CUSTOMER
Well, the service was fine. I think many customers would appreciate it if the estimated time of service were somewhat accurate. When I made my appointment, I was told on the phone service would take 60-90 min. When I showed up at 8, this was again reiterated, 60-90 minutes. I sat and waited. At 9:30 [90 min] I had not heard anything. At 9:45 I walked up to the desk to ask about my car and was told it was ready but waiting for detailing. And most frustratingly, excuses were made for why it wasn't ready to go. Customers, including me, don't care or want excuses. We want communication. If I had been told at 9:15 that the detailing bay was busy, I would have told the team my car didn't need washed and I would have made it out on time. I think communication was lacking, and I hope this feedback allows you to help the team better their customer service.
5/16/2025
Tyler L. VERIFIED CUSTOMER
Professional, quick, and fantastic customer service.
5/16/2025
Patricia D. VERIFIED CUSTOMER
Thank you for your good service each time I’ve been.
5/15/2025
Jordan W. VERIFIED CUSTOMER
Timely service appointments from people/dealership I trust! Brett is awesome ????
5/15/2025
Lucy A. VERIFIED CUSTOMER
Service is always great! Everyone is always accommodating! I have taken my Tuscan there since I purchased my car in 2018. Thanks to all of you!
Gary , The Service Manager is the Best!
Thanks again for always being my Hero’s’
Lucy A
5/15/2025
Chelsea T. VERIFIED CUSTOMER
Great service!!!!
5/15/2025
Donald K. VERIFIED CUSTOMER
Outstanding service from Kristine Nelson!!!
5/15/2025
Kitty J. VERIFIED CUSTOMER
The service was great
5/14/2025
Donald S. VERIFIED CUSTOMER
Professional and outstanding customer service!
5/11/2025
Jeffrey W. VERIFIED CUSTOMER
Good job!
5/11/2025
Joan W. VERIFIED CUSTOMER
not sure if you got my comments. please call if you didn't get my comments
****-****-xxxx
5/11/2025
Kris K. VERIFIED CUSTOMER
Cecil was great help and kept me informed throughout the service process.
5/11/2025
Jacka E. VERIFIED CUSTOMER
Service was good. Finding a towing company was crazy. Finally for w wonderful company. English would be a plus also.
5/10/2025
Mark K. VERIFIED CUSTOMER
Kristine provided personal service and satisfaction. I appreciate her efforts!
5/10/2025
Dale J. VERIFIED CUSTOMER
Pick up service to co.e get my vehicle sucked
5/10/2025
Sandy M. VERIFIED CUSTOMER
Very good customer service!
5/10/2025
Carolyn M. VERIFIED CUSTOMER
Im actually surprised at how many issues I have had with my 2015 Genesis (which I bought used), compared to the 2012 Sonata )which I bought brand new and kept for 11 years (so thankful for my extended warranty!). Because my car has been to Crossroads soooo many times, Cecil and I are on a first-name basis (although he always calls me Miss Miller) ????
Cecil does a great job and is a friendly, welcoming representative for Crossroads Hyundai.
5/9/2025
Laurisa W. VERIFIED CUSTOMER
Kristine was fantastic from the minute she took my call. She went above and beyond what anyone has done for me at that dealership. I am very appreciative for her help. She is a 5 star service rep