not sure if you got my comments. please call if you didn't get my comments
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5/11/2025
Kris K. VERIFIED CUSTOMER
Cecil was great help and kept me informed throughout the service process.
5/11/2025
Jacka E. VERIFIED CUSTOMER
Service was good. Finding a towing company was crazy. Finally for w wonderful company. English would be a plus also.
5/10/2025
Mark K. VERIFIED CUSTOMER
Kristine provided personal service and satisfaction. I appreciate her efforts!
5/10/2025
Dale J. VERIFIED CUSTOMER
Pick up service to co.e get my vehicle sucked
5/10/2025
Sandy M. VERIFIED CUSTOMER
Very good customer service!
5/10/2025
Carolyn M. VERIFIED CUSTOMER
Im actually surprised at how many issues I have had with my 2015 Genesis (which I bought used), compared to the 2012 Sonata )which I bought brand new and kept for 11 years (so thankful for my extended warranty!). Because my car has been to Crossroads soooo many times, Cecil and I are on a first-name basis (although he always calls me Miss Miller) ????
Cecil does a great job and is a friendly, welcoming representative for Crossroads Hyundai.
5/9/2025
Laurisa W. VERIFIED CUSTOMER
Kristine was fantastic from the minute she took my call. She went above and beyond what anyone has done for me at that dealership. I am very appreciative for her help. She is a 5 star service rep
5/9/2025
Carol J. VERIFIED CUSTOMER
Pleased with Hyundai service
5/8/2025
Jan B. VERIFIED CUSTOMER
Nothing further.
5/8/2025
Andrea H. VERIFIED CUSTOMER
Great service! Thank you
5/8/2025
Cynthia R. VERIFIED CUSTOMER
We were able to get in right away and they fixed the two recall issues within an hour and a half, so it was great!
5/7/2025
Adriana B. VERIFIED CUSTOMER
when i took my car on thursday i got there and i didn’t have the best service with the guy at the front and they had got in touch with my warranty after i called back twice that day. the lady that had answered told my dylan will call me in an hour to talk to me more about it but i never got a call back even after i called again. the next day they let me know they did get denied for my warranty twice and i would have to pay out of pocket come to find out they lied to my warranty and i had to get my car towed to my dealership and had it covered by my warranty.
5/7/2025
Ava R. VERIFIED CUSTOMER
Cecil was very responsive, respectful, followed up on tasks he said he would and provided excellent customer service while explaining things well. Gary, the service manager, did not provide good customer service, did not follow up on things he said he would do, and spoke to me in a rude and demeaning tone. To follow up my extremely disrespectful conversation with him, my vehicle was returned to me worse than when it came in due to lack of testing and poor management. He gave me my vehicle with the belt installed incorrectly resulting in my engine over heating which can lead to further problems. I am extremely dissatisfied with the service from the Gary Burton.