David was very courteous. The service guys didn't check the noise under car in the front like I asked. There's something wrong.
3/14/2026
Anthony R. VERIFIED CUSTOMER
No problems
3/13/2026
Elizabeth H. VERIFIED CUSTOMER
Danny answered all my questions. He looked up history with Ganley & he checked the Toyota website & saw that I had my tires checked,balanced & the car aligned at Tire Source in North Canton. He was very helpful.
3/13/2026
Matthew B. VERIFIED CUSTOMER
David was very friendly and kept me informed. Great service!
3/12/2026
Susan M. VERIFIED CUSTOMER
Excellent Service as always!
3/11/2026
Thom S. VERIFIED CUSTOMER
Excellent customer service. Much thanks to Dan.
3/10/2026
Jeffrey F. VERIFIED CUSTOMER
I spent 4hrs getting an unneeded software update prioritized over my urgent problem of a malfunctioning lift gate that was left undiagnosed and not fixed. It is opening unattended and doing damage to itself and the surroundings. I cannot have the automatic tailgate feature on without it opening randomly. That was the reason I brought it in, not the software update. There was no diagnosis despite obvious damage. Taking it to another dealer for a proper diagnosis.
3/9/2026
Michael S. VERIFIED CUSTOMER
I was completely satisfied with the service I received. Matthew was very professional and helpful. He listened to my concerns for the Highlander and there were no surprises. I am not ready to grade in my vehicle at this time but I may be in this next year. Thanks for the great service! Michael S
3/8/2026
Cynthia M. VERIFIED CUSTOMER
Done 30 minutes faster than estimated time! Thank you! I appreciate the speedy service.
3/8/2026
Laura F. VERIFIED CUSTOMER
This is my second experience with David Britton and both times he was friendly, courteous and provided excellent customer service,
3/8/2026
Dawn S. VERIFIED CUSTOMER
Great service!
3/7/2026
Doug S. VERIFIED CUSTOMER
Diagnosed,fixed quickly. Friendly.
3/7/2026
Samuel B. VERIFIED CUSTOMER
Danny Coon was a really helpful and a great guy. It too few days for my car to completely get serviced but he kept updating me the details and made me understand how things would be done.
He is a great guy. I had an overall wonderful experience with Ken Ganley Toyota of Akron. I would highly recommend my friends to visit this place.
Thanks.
3/6/2026
Charles S. VERIFIED CUSTOMER
????
3/5/2026
John H. VERIFIED CUSTOMER
David was excellent to work with and my interactions were extremely positive. He does an excellent job and sets the bar where it should be for customer service and satisfaction. Awesome job David!!
3/5/2026
Don B. VERIFIED CUSTOMER
I always receive great service. Dan is a great guy. He has the customers best interests in mind. He is very personable as well. A+
3/5/2026
Richard M. VERIFIED CUSTOMER
Friendly prompt and got me on my quickly. What more could I ask for.
3/5/2026
David F. VERIFIED CUSTOMER
I won't be purchasing any more toyota product in the future. I wanted to stop paying for remote services. Try to cancel by deactvating vehicle from connected services and then couldn't use my key fod to start my truck. Called brand engagementand was told had to pay to get remote start back even with my key fob.I'm willing to let the community know this is how loyal customers are treated. Way to go toyota!
3/4/2026
Linda H. VERIFIED CUSTOMER
Dan is one of the most honest and upstanding people I have had the pleasure of interacting with in a very very long time. It was my pleasure and privilege to have him as my service representative - thanks a ton, Dan! You have no idea how much I appreciate you! ~ Mike H.