Dan, the service desk employee, consistently demonstrated exceptional politeness, approachability, and professionalism throughout my interaction. I kindly request that you consider my feedback for his next performance evaluation.
While I appreciate that my vehicle was serviced for a recall and that my only expenses were for air and cabin filters, I believe it would enhance the overall experience to receive a video showcasing the installation of the new parts. Having service videos not only adds an extra layer of transparency but also fosters a greater sense of satisfaction with the service provided.
2/8/2025
Roseann H. VERIFIED CUSTOMER
Thank you Dan for being professional and offering a paint to help some scratches on my car! Thank you!
2/8/2025
David G. VERIFIED CUSTOMER
Dan Maloy was outstanding in his care for me as a customer and his expertise and advice on my Toyota Camry.
2/8/2025
Lauren F. VERIFIED CUSTOMER
Brought my Rav in for my appointment at 10:15 and had to wait two and a half hours for an oil change.
2/8/2025
Karen M. VERIFIED CUSTOMER
Today , I was at another Toyota dealership where I had scheduled to have the “recall” on my Rav 4 repaired an a oil change. After being checked in
I was told to go and speak to the gentleman inside.
I entered the room and the gentleman never looked up or acknowledged I had walked into the room-he continued to plugged along on the computer until I spoke… I explained the problem I was having and asked if someone could drive it so they could hear the noise and possibly tell me what could be wrong -his immediate response was it ‘s $110 for diagnostic test . I told him no and to forget the oil change.
I called your dealership and spoke with Michelle ….. her attitude was so pleasant….she told me I could come in today to get an oil change and someone could test drive the car .. when I walked into the dealership everyone speaks to you and acknowledge that you are there..Great experience.
I
2/8/2025
Ronald A. VERIFIED CUSTOMER
Ganley Toyota has always served me well. I’ve been a Ganley customer since 2003 when I bought a blazer.
2/7/2025
Allison M. VERIFIED CUSTOMER
Dan Maloy goes above and beyond my expectations. He is extremely knowledgeable and answers all my questions with no hesitation. I trust Dan's recommendations knowing that he is competent and has the customer's back. His personality puts me at ease, and news of needed repairs is delivered nicely. In sum, I am happy with my service experiences at Ken Ganley Toyota.
2/7/2025
George R. VERIFIED CUSTOMER
Excellent and I liked the e-mail with the details of the 7-point inspection. Very smooth process.
2/7/2025
Colleen P. VERIFIED CUSTOMER
I have been a customer since 2009 and on my 3rd Toyota. Since Mike Ash left I’ve called 3 times to ask to deal with Austin and was out with someone else. Coming in for service on 2/5 and treated like I have never been there before and my car did not get washed and I had to ask another services person for info on my next services in the future. I am very disappointed and saddened with the employees of Ganley. It’s lost the personal feel and integrity That I didn’t mind spending more money on for service I can find cheaper and more local. Can’t say I’d want to Buy a 4 Toyota from Ganley now.
2/6/2025
Dennis M. VERIFIED CUSTOMER
Dan Maloy is excellent very professional
2/6/2025
Laura A. VERIFIED CUSTOMER
Very satisfied questions answered . I have been a customer for many years .
2/6/2025
Matthew M. VERIFIED CUSTOMER
Great work!
2/6/2025
Dent Repair. VERIFIED CUSTOMER
Austin was great! Your phone system is horrible. If I was not already a customer, I would have chosen a different Toyota dealership due to how hard it was to speak to someone.
2/5/2025
Cathy B. VERIFIED CUSTOMER
Service was friendly and professional
Thank you
2/4/2025
Tony H. VERIFIED CUSTOMER
Keep up the good work!
2/2/2025
Justin G. VERIFIED CUSTOMER
Dan was great and is always great to work with. Upon receiving the vehicle there was a lot of confusion around where the car was and the key took a while to find. Getting in the vehicle the car was left in disarray mirrors all messed up seats pall unaligned and windshield was scuffed. Gentleman with pony tail was super helpful and fixed the windshield issue
2/1/2025
Karen B. VERIFIED CUSTOMER
Great personality. Always smiling!!
2/1/2025
Trever C. VERIFIED CUSTOMER
I'm happy you guys do a video give me all the things that you have done in a web form database
2/1/2025
Joyce S. VERIFIED CUSTOMER
Professional, courteous! Great waiting area.
Thank you
2/1/2025
Bernie K. VERIFIED CUSTOMER
So happy that Dan Malloy is part of your team. He is the best service mgr
In your business. He’s serviced my vehicles for over 20 years.