First time I had a really bad experience. My appointment was 830 for an oil change rotation and a software update. I was told that would take an hour so I figured two hours maybe a little bit more for it all. I’m headed out of town so I needed to get the oil changed the fact that I was there for 4 1/2 hours and it took four hours from check-in to do the repairs even with my being 10 minutes late and they’re being a lot of cars is completely 100% unacceptable to me. I lost virtually my whole day of work. I got about two hours of work done to say that I’m pissed off would be an understatement. I like Toyota but that was the single worst experience I’ve had with Toyota.
6/24/2026
James O. VERIFIED CUSTOMER
No problem
6/24/2026
Paul C. VERIFIED CUSTOMER
Mathew is knowledgeable, professional and easy to work with. Top notch!
6/24/2026
Roger R. VERIFIED CUSTOMER
Good, fast service as usual.
6/24/2026
John R. VERIFIED CUSTOMER
Matthew was very professional and knowledgeable. He kept informed throughout the process.
6/23/2026
Virginia H. VERIFIED CUSTOMER
Great job done!
6/23/2026
Gina L. VERIFIED CUSTOMER
Mathew was very pleasant and knowlwgable
6/23/2026
Lizzie G. VERIFIED CUSTOMER
Received excellent service. Very satisfied with Michele and Craig explaining the repairs.
6/23/2026
Shirley S. VERIFIED CUSTOMER
Dan is AMAZING. Great asset to Ganley.He always takes Excellent care of my car. Mechanics there are Great also.
6/23/2026
Robert R. VERIFIED CUSTOMER
You guys always do a great job
6/21/2026
Douglas W. VERIFIED CUSTOMER
Service department was able to schedule me in on the same day. Service was very good.
6/20/2026
Paul R. VERIFIED CUSTOMER
PERFECTION as always
6/19/2026
Jennifer J. VERIFIED CUSTOMER
He was great! I came here bc I had a bad experience with the Toyota dealership on V Odom. You guys were fair, honest and fast.
6/18/2026
Beth B. VERIFIED CUSTOMER
I was disappointed after asking several times for a car wash and I was texted that it was done but my car never got washed.
6/17/2026
Cheryl K. VERIFIED CUSTOMER
It seems like anytime my car comes in for an oil change, I’m told this that or something else needs done to my car! To top it off, today I wanted a soda out of the vending machine but it only takes a credit card, I only use cash so that really irritated me, not all people want to use their credit cards. So I appreciate the employees but I will never use Ken Ganley ever again! I will take my car elsewhere.
6/17/2026
Olivia P. VERIFIED CUSTOMER
Always nice & professional!
6/17/2026
Tim S. VERIFIED CUSTOMER
Danny was great to work with. Clear and transparent with the car issue and options.
6/16/2026
Terra Logic,. VERIFIED CUSTOMER
Danny, service advisor, was to send me pics and inform me of the debris found in the 2020 Tacoma fuel tanks. Yet to receive. Thanks
Can send to phone or
6/16/2026
Brian P. VERIFIED CUSTOMER
Happy with the short notice and able to snag appointment, fast service to replace starter in under 45 minutes. But I thought the price was slightly excessive. I didn't shop around because of the things I mentioned earlier and that meant the most.