Dick Smith Nissan of Columbia Auto Repair Service

Thanks much

Very help

The only complaint I have is that , the service lady at checkout with burgundy hair, didn’t greet me, or say anything to me but the total for my service. I already paid online prior to pickup so therefore I just needed the receipt for my visit. She looked at me and looked and then at the paperwork. Printed the receipt told me to sign and handed me my keys, it never was a greeting, introduction, ask about my service or have a good day at all. I’ve been coming here since 2011 and never felt like that from any staff member. Today made me feel like I don’t want to do business with Nissan if I have to feel like I’m a bother at checkout when it’s time to pay my money.

Jessica kept me well informed about all aspects of my service. She was polite, professional, and helpful!

Thanks

Thanks

Great professional attitude abd a pleasure to engage with.

Karel Gass was great! But I never received the test that she sent to update me about my car and the link with the initial info did not update either. I called twice to see about an update, but was sent to voicemail both times. I had to come to the dealership for an update. The update I got was fantastic and service was great otherwise.

Services were provided professionally and with kindness

Katrina was great with keeping me up to date on my vehicle she is always professional

Showed careness for the customers

I brought my car (Corey) in because the check engine light was on. Riccardo did a diagnostic test said it was my transmission, engine mount, valve cover and valve cover gasket. I told him to repair Corey then Riccardo (Ric) said it wasn't my engine mount it was another car that came in like my car. When I went to pick Corey up it sounded like it was on the Fast and Furiou on all series,Gone in 60 seconds, a sup up Honda Accord with the engine sitting on top of the hood. Corey does not purr like a kitten anymore. Riccardo said it was the weather, my tires, gas etc. Corey was on full when I brought him to be serviced,I have had my car for several cold weather and it never made a loud sound starting up. I have brought Corey back three or four times because of the loud sound, roaring when you get passed 60 mph, fluttering in the pedal when you're driving. I am truly dissatisfied and disappointed. I took my car to a dealership not a fly by night mechanic shop. They should have never released my vehicle to me sounding like that. When I asked the cashier what is headquarter number when I went to pick up Corey she said she didn't know nor made any attempts to ask a team member, her supervisor or Google the information. I had bought all my cars from **** Smith Nissan and I never had terrible results with my vehicle until now. Now they are blaming another issue with my vehicle when it wasn't nothing wrong with my Heat shield and why wasn't on the diagnostic test when I first brought my car in? I would like someone at Headquarters to call me about my car and to fix it back like it was when I brought it in. I have brand new tires, brakes, rotary and etc all the stuff that Ric was trying to blame it on but the weather. I have wasted a lot of money and time from work, rental cars to keep bringing my car back for it to be not fixed.

N/A

Ric, is very customer focused, with great customer service.

Always great service!

The only problem was my charging cable for my phone is missing. No big deal. I’m happy with the service part!

My car was there for six hours and absolutely nothing was done to it

Always pleased to work with Rick in the service department. He is the best!

Jess gave excellent service!

I appreciate the services I received and I thank Jessica for everything.