Handy Toyota Auto Repair Service

Efficient and thorough. Pleasant personality.

Jeff was great but I feel very unhappy with my Handy experience . I was under the impression that I was buying a Toyota brand tonneau cover. When install was complete I went out to inspect and it a was a realtruck brand cover that I had already looked at on the realtruck website. I was billed $750 dollars including install for a tonneau cover that cost $330 online and takes half an hour to install. Minus install cost that is a 100% markup over retail. When I said I was unhappy with it I was told the best that could be done was to remove it with a $30% restock fee and I eat the install. Shameful. I feel completely ripped off.

My experience with Handy Toyota continues to be disappointing, not because of the vehicle itself, but because of the customer service. A few days ago, I called to follow up regarding two unresolved issues: my trunk concern that had not been addressed during two previous appointments, and a missing return phone call regarding my brake service. Instead of receiving assistance from the service department, I was transferred to Service Manager Ethan Raymond. Unfortunately, the interaction immediately felt unpleasant and dismissive. I was told there was “no mention” of the trunk concern, despite me placing detailed notes in the online service request. Rather than debating the issue, I simply asked what day and time I could bring the vehicle in for inspection. Instead of assisting me directly, Ethan cold transferred my call, forcing me to explain the situation all over again to another employee. Today, I arrived for the appointment and released my vehicle to the service department. Because I am currently battling pneumonia and did not want to risk getting others sick by using the shuttle, I politely requested a rental vehicle. The employee assisting me was also unpleasant and crude in attitude, very similar to the experience with management. I asked what the latest possible return time for the rental would be since I would not finish work until 5 PM. I made it back in time, returned the vehicle, and then requested the service manager’s full name and a corporate contact email. As expected, no email information was provided. However, I was surprised that Ethan suddenly appeared the moment I asked for his full name. I paid for my service and peacefully left, despite already losing my voice from working all day. What hurts most is how customers are treated when they are spending hard-earned money, communicating respectfully, and simply asking for concerns to be addressed professionally. I have even reached out through Facebook Messenger regarding these experiences, but based on the ongoing lack of customer service and communication, I do not expect a response. The vehicle performance itself has been fine. The issue is entirely with how customers are treated once they walk into the service department.

The tire pressure light turned on after switching the tires

Victoria was great!

Excellent service.

Over an hour waiting before my truck even went into shop I ended up getting picked up from a friend and asked to call me when it was ready. 2 1/2 hours after apt I called to see if it was ready. Over 5 mins on hold to speak with someone. They said it was ready. Got there and everyone in service garage area were on their cell phones so not sure why I waited 5 mins to speak with someone. Finally got my keys and was missing my remote starter. Not sure why it was taken off. Over 5 mins looking to see where it was I located it in my cup holder in my truck. So my “taking the morning off” from work ended up costing me almost a full day of pay. My apt was at 10:30 and didn’t leave there until 1:20 for an oil change and tire rotation mind you. One of the 2nd bad experiences since I got my truck. The last time I got my oil changed there was oil/greasy footprints on the part between my door and the floor mat. Did a survey about that then and never heard anything from it so I’m wondering if I’m wasting my time with this survey. So hope my next time is a better experience.

I was overcharged for my service. I signed at intake for a price that was $100 cheaper than what I was charged. When I showed this signed invoice to the employee she was unhelpful, and told me if I wanted my car I could pay the more expensive price. She said nobody was available to do anything about it on the weekend and there “was nothing she could do”. Won’t be coming back, will be disputing this fraud with my credit card company

They said that my tires were low but it wasn’t clear on the paper. I just bought the car and so I am concerned that tires are needed so soon. I was hoping for a quick clean and vacuum but instead the paper mat was left on the front mat. Other than that, the people were nice and I only waited an hour.

Everyone was great i was in and out within the hour change the tires from winter to summer even change my oil. I feel very comfortable having my car service here.

Megan was great. Very helpful, friendly and made sure that my requests for additional service were met. Thank you Megan!!

Really impressed.

Great job as expected

I think it was Richard who got me signed in for my appointment? (Older aged gentleman but without a name tag because he was supposed to be leaving his shift). He was very very kind and helped me get situated with my appointments for service quickly and efficiently. Very happy to meet him briefly; wonderful man.

Jeff, was outstanding in every way possible. Excellent communication and made everything perfect! 5 star’s easily for Jeff!

As always, great service.

Excellent

Tory rocks

I was very pleased with the service performed today and the helpful and friendly service staff.

I was told that my car would be left outside for after-hours pickup, but when I arrived the doors were locked and my car had been left inside closed dealership area. This caused unnecessary inconvenience , including additional travel time to dealership tonight and again tomorrow to pick up car, lost time overall, and additional disruptions from not having access to my car.