Handy Toyota Auto Repair Service

Always excellent service and courteous staff

Well done

Hannah was great, know her from BFA. So nice to see her at Handy.

Magen was extremely understanding and stayed in touch with me as needed

My daughter, Susan, took the car in and was pleased with everything!

Work was prompt and quick!

As it should be. Timely service done well. (I have only had it back 4 hours so not sure it was done well, but I’ll assume so) ????

Thanks Jeff

Excellent job!

The service representative and technician were very good. The problem with my vehicle was not resolved. The mechanism that allows the truck bed cover to flip open has broken twice completely compromising the access to the truck bed. I am dissatisfied because the product is unreliable. A ‘high quality’ product should not fail. I would like to talk with you about this to assess and rectify the problem. Thank you.

Great job Hannah! Service was 5 stars!

I was very impressed

Prompt, friendly, well-informed

Jeff was great considering the lies I got from the williston handy. But though I was disappointed the other dealership ,the service dept in st albans was wonderful.

Excellent service as always!

Jeff did a great job as always! Appreciate preventative maintenance!

Process to schedule appointment was easy. Service was quick and professional.

I had to make five trips to your service center just to get a tail light fixed. Trip 1: Told the light was not broken. I had to walk out with employee to prove that it was. Could not have been more obvious. Then after a while of waiting they decided they needed to order a part. Trip 2: The part did not fix problem. The workers were not qualified to diagnose the real problem and needed a different employee (who was not working that day) to do it. Trip 3: The worker was able to identify the problem but it could not be fixed. More parts were ordered. I took a rental car with me after dropping car off. I was told I had a large rental car but was given a Camry. Had two car seats that didn’t safely fit. Pregnant wife with knees against dashboard. Was told that was the best they could do for me. Trip 4: Had to return rental car to get my unfixed van back. Was told parts were ordered but would take a week or two. Phone Call: Parts came in, but they were the incorrect parts. Parts needed to be ordered again and appointment pushed back. Trip 5: Despite never making a plan to take a rental, was told I would be taking a rental because appointment would last all day. After complaining about this (I was planning to wait and was told on the phone it would be two hours) they pushed my job up in line and got it done. Finally fixed. Overall a horrible experience! I have been bringing our cars (bought/leased from you) to you for service for years and have had a good experience overall, but this particular process showed incompetence from start to finish. Five trips is too many.

I was pleased with the service at Handy's Toyota. The staff in the service department were pleasant and professional. They processed my paperwork without any undue delay, and they answered any questions I had before leaving.

Cool waiting room on very hot day much appreciated.