Wasn’t so sure if anyone could figure why it sometimes didn’t start ??
And then I wondered why all tires removed and checking underneath??
Pulled out my contract with you/Toyota and found that it’s part of the maintenance agreement.
Handy did fine job before on warranty problem with brakes and then I asked to have new front done same time!
Was a little confused as to why all tires were removed in photo then read in maintenance agreement that it was part of service. So while you had in shop you removed checked/inspected bottom of vehicle and probably rotated tires when put back! Great!
The reason you did not do tires last fall was because you notified me that you did not have 4 of same. And I was told in past all 4 should be so Had Mark Larose do winter tires!
Have no issue with Toyota and understand you were doing routine check of everything while you had it in shop. Thank You!
So happy to be a Rav owner Now the car I had to drive home yesterday was an experience ? :) would never own that? Too small. :)
Love My Rav. Thanks, Lucy. Lucille R
2/15/2026
Allison P. VERIFIED CUSTOMER
Victoria was great! Wonderful service
2/14/2026
Jay J. VERIFIED CUSTOMER
Jeff did a great at making me feel valued as a costumer, he had my vehicle serviced fast and efficiently. He was personable and knowledgeable. My experience there today was fantastic, give him a raise!
2/14/2026
Lydia B. VERIFIED CUSTOMER
Richard is a great guy!
2/14/2026
Alicia P. VERIFIED CUSTOMER
Jeff was great to work with! He’s thorough and reviewed the multipoint inspection and recommendations. A++
2/14/2026
Pierrette D. VERIFIED CUSTOMER
Handy has been servicing all of my vehicles for some time now and one of the biggest reasons is the service staff. Jeff was very knowledgeable and understood the issues concerning my vehicle in my latest visit. I would recommend Jeff Shover to friends and family seeking quality maintenance issues.
2/14/2026
Patricia L. VERIFIED CUSTOMER
I was happy with Jeff’s support and patience. I wished the whole experience had been faster but these things understandably need time. Very happy to have my RAV back.
Pat
2/13/2026
Deborah C. VERIFIED CUSTOMER
My only complaint is that they didn't clear the oil maintenance notice so I had to find how in the owners manual.
2/13/2026
Laura M. VERIFIED CUSTOMER
Unfortunately I made one request to have something looked at on my car during my appointment and it was not done. The glove box was stuck and I asked that they look at it to get it unstuck. It is still stuck and was not done. Weird that they were able to tell me my air filter was dirty and needed to be replaced without opening the glove box??? This is the 2nd time I’ve asked for an issue to be addressed during my appointment and it gets forgotten, same thing happened at my last appointment. This is extremely inconvenient especially with the time I took out of my day to travel to the Saint Albans location for service when Shelburne road is much closer. This is really unfortunate that this has now happened twice.
2/13/2026
Shawn S. VERIFIED CUSTOMER
????????????????
2/13/2026
Debra H. VERIFIED CUSTOMER
Great service as always!
2/12/2026
Rebekah T. VERIFIED CUSTOMER
Thanks so much for turning off the volume on the waiting room TV! It's so much more pleasant hanging out in there!
2/12/2026
Kevin C. VERIFIED CUSTOMER
30 months into a 36 month lease I was informed during a state inspection that your vehicle needs front brake work totaling $ 600.00. Seems to me that should be covered my the owner not the leaser.????
2/11/2026
Sarah B. VERIFIED CUSTOMER
Jeff was great. Skillfully navigated me through Toyota's maintenance program, answered all my questions thoroughly AND made me laugh. Can't beat that!
2/11/2026
Anne D. VERIFIED CUSTOMER
Friendly answered all my questions taught me some useful things about my new car. Thank you!
2/11/2026
Margaret C. VERIFIED CUSTOMER
On time and smiling
2/11/2026
Janipher K. VERIFIED CUSTOMER
Jeff is great! Very welcoming, responsive and is great a customer service!!! (Just a note about service techs! They keep forgetting to close the hood of my car all the way! This is the second or third time! The alarm went off on the highway, luckily my hood didn’t fly up as it was soft latched, just not shut all the way! Maybe add that to your checklist? Thank you!)
2/10/2026
Susan J. VERIFIED CUSTOMER
Your service department is GREAT! Both Jeff and Ethan took the time to answer a number of questions I had about my Rav4 I have had for 6 months. A very positive experience.