Hello, took my car in for an oil change, state inspection, new wiper blades, tire rotation, and filters due to recieveing a letter with discounts specifically about discounts on most of those, though not combinable outside of the tire rotation I believe? Either way. I reserved my appointment online. Once I arrived I gave my discount letter to the advisor, told him what I wanted and left. On pick up I didn't notice the oil change was missing from the receipt as well as any discount and was charged for the tire rotation as well.
9/11/2025
James M. VERIFIED CUSTOMER
NA
9/11/2025
William D. VERIFIED CUSTOMER
I am happy with the work done I am happy with the speed it was done with ! All of your employees were very polite !
9/11/2025
Lance P. VERIFIED CUSTOMER
Tyler was very courteous and friendly he covered all aspects of the service and explained anything extra I needed to have done. I really appreciate Tyler and Gary for their friendship and understanding.
9/11/2025
Howard P. VERIFIED CUSTOMER
Wry satisfied.
9/10/2025
Charles W. VERIFIED CUSTOMER
Top notch service in all areas. Gary Walker is always positive!
9/10/2025
Elijah B. VERIFIED CUSTOMER
I received fast and great service from Moses Toyota's employees in Saint Albans, WV!
9/10/2025
Brooke S. VERIFIED CUSTOMER
Quick & informative
9/10/2025
Pamela R. VERIFIED CUSTOMER
As always your service dept. Was awesome and very kind. I love them. Very professional and helpful.
9/9/2025
Elmer W. VERIFIED CUSTOMER
Gary is very professional answered all my questions repaired my car in a timely matter completely satisfied
9/8/2025
Shelia M. VERIFIED CUSTOMER
Excellent customer service ????????
9/8/2025
Roy P. VERIFIED CUSTOMER
Tyler was very friendly and knowledgeable. Excellent customer service!
9/7/2025
Pam S. VERIFIED CUSTOMER
Mr. Walker is very professional.
9/6/2025
Ryan W. VERIFIED CUSTOMER
Great service. Appreciated the video of the inspection. Would ask that the tech speak a little louder. Was difficult to hear over the background noise in the shop.
9/6/2025
Michael S. VERIFIED CUSTOMER
Terrible customer experience. Gary was mean and treated me like crap.
9/6/2025
Richard C. VERIFIED CUSTOMER
Cassidy was great to work with. She is the reason I choose to come back.
9/6/2025
Iris S. VERIFIED CUSTOMER
We received fast service.
9/6/2025
Michele M. VERIFIED CUSTOMER
Great job! I like the video showing my car being worked on
9/5/2025
Sally L. VERIFIED CUSTOMER
There was some confusion, we asked that someone drive the 4-Runner after rotating the tires to see if there was vibration in the steering wheel. (We had this the last time the tires were rotated) Chasity forgot to have it driven. She took ownership of the mistake. We waited while she had two techs drive it. Yes, there was vibration (especially over 60 mph) We had to go back the next day for the tires to be rotated back. My husband talked to them about having this problem before when Moses said the tires were cupping, didn’t know why, but suggested we buy new tires. We purchased the tires through Moses. Didn’t think the tires lasted as long as they should have.