As always, it is a pleasure working with Gary - he has always been courteous and helpful - answers my questions with explanation (I have a 2011 Toyota Forerunner) - he is an excellent representative for Toyota - Mary Jan Marino-Lares
11/8/2024
Wilfred M. VERIFIED CUSTOMER
Service yes but the cost NO
11/8/2024
Rebecca D. VERIFIED CUSTOMER
Very professional,helpful and friendly. Thanks so much also nice clean surroundings while waiting.
11/8/2024
Sheila H. VERIFIED CUSTOMER
Gary is great. I wish the mechanic would have reset the “maintenance required” feature
11/8/2024
Mary C. VERIFIED CUSTOMER
This mobile number belongs to Charles. I am Mary‘s husband. I gave Tyler Mary’s telephone number so hopefully it all can be corrected. Nothing else to add.
11/8/2024
Charles J. VERIFIED CUSTOMER
Outstanding service. She was extremely helpful! Thank you.
11/8/2024
Barbara M. VERIFIED CUSTOMER
Cassidy was very friendly and professional.
11/8/2024
Merritt M. VERIFIED CUSTOMER
Tyler kept me well informed.
11/7/2024
Rose A. VERIFIED CUSTOMER
Loving the new way you all are doing things so customer can see there service actually being check .. this was an awesome change , keep up the good work !
11/7/2024
Derek D. VERIFIED CUSTOMER
Great job team!
11/7/2024
Autumn D. VERIFIED CUSTOMER
Gary was great. He always is. I came in for a few things one being my right headlight was out. I left and got about 5 minutes out and thought to check my headlight. It was still out. I returned to the shop and Gary reassured me they would take care of it quickly. It was. Frustrating minor inconvenience but Gary was awesome.
11/7/2024
Wesley S. VERIFIED CUSTOMER
Good service, friendly representatives. Clearly explain issues.
11/7/2024
Judith P. VERIFIED CUSTOMER
The service was excellent ! Thank you !
11/7/2024
Bertha M. VERIFIED CUSTOMER
Good job !
11/6/2024
Michael M. VERIFIED CUSTOMER
Very courteous and professional. Top notch representation of the a Toyota brand.
11/6/2024
Helen M. VERIFIED CUSTOMER
Excellent service! Thank you!
11/6/2024
Tawnna E. VERIFIED CUSTOMER
Mr Walker was perfectly fine and professional in demeanor and attitude.My dissatisfaction stems from a glaring lack of communication between your appointment staff and your supply/ service staff . I was notified through the Corporate Toyota App that my 2nd "Key Fob" was available at your facility . I arranged to take a Vacation day from my Medical practice to drive from Beckley area to have the" Fob " programmed , only to be told It was not ordered and not available .
I consider the entire day an expensive, aggregating one .
I would suggest that in the future, your appointment staff /service/supply managers confirm that the proposed items are, in fact, before sending three appointment " text reminders"of one's appointment.
I would like to request that my "Key Fob" be sent to L& S Toyota in Beckley for programming. I do not relish repeating the 90 minute drive for a straightforward service .
11/6/2024
Lisa Y. VERIFIED CUSTOMER
Very professional, thorough and prompt.
11/6/2024
Ekpang O. VERIFIED CUSTOMER
3% charge for credit card payment? I was not prepared for that.