I had a clip on the air vent break off and they refused to fix. To me this was poor quality to break off that easily. It is under warranty and should have been repaired. Instead I was told it would be about $400. No thank you. I had purchased the maintenance package and was charged for a tire rotation. I tried to say I shouldn’t have to but was told I was wrong. I came back with written proof and was taken to a sales person who was very polite and will be mailing me a check for what I paid. I was also told when I purchased I could get a loaner when the car is in the shop. That has to happen no matter if you book in advance. They never have any loaners. Overall I’m very disappointed in my Lexus purchase and can’t wait to get rid of it.
6/17/2025
Mike B. VERIFIED CUSTOMER
Great customer service. I was kept well informed during the visit
6/17/2025
Louella J. VERIFIED CUSTOMER
Very satisfied with your service!! Thank you
6/17/2025
Denise B. VERIFIED CUSTOMER
Very fast and efficient
6/17/2025
John Y. VERIFIED CUSTOMER
Agents were all very nice. Service was great and timing was acceptable as well. My only issue was there recommendation. At 50k miles I need new break pads and rotors as well. Moses does all my service and I should have been alerted sooner about pads to avoid changing rotors too. I only skipped the 47000 mile check up because my wife had surgery at UVA. We drove there 5-6 times during the process so the last 3k miles were predominantly open interstate miles.
6/13/2025
Dung L. VERIFIED CUSTOMER
Not happy with your pleservice
6/12/2025
Kay H. VERIFIED CUSTOMER
Don was a super star - but you guys found a great team member with Travis
Veryvhelpful
Always available to answer questions
seems to work extremely well with other Team Members
6/12/2025
Robert B. VERIFIED CUSTOMER
Satisfied customer
6/12/2025
Trudy W. VERIFIED CUSTOMER
Great service, Travis was very helpful.
6/12/2025
Safique A. VERIFIED CUSTOMER
You did a great job
6/10/2025
Donna H. VERIFIED CUSTOMER
Service was completed in a timely manner. Travis was very helpful
6/10/2025
Chandrakant S. VERIFIED CUSTOMER
Call me if you really committed for complete satisfaction with overall service
6/10/2025
Danny S. VERIFIED CUSTOMER
Everything was great
6/9/2025
John D. VERIFIED CUSTOMER
Travis was great and helped with a rodent issue I was unaware of. Great service
6/9/2025
Ada S. VERIFIED CUSTOMER
Very expensive on service
6/8/2025
John K. VERIFIED CUSTOMER
EXCELLENT EXPERIENCE EVERY TIME!
6/8/2025
Ray J. VERIFIED CUSTOMER
Got us in and taken care of even being short handed. We went to lunch down the block and came back and our new key was ready!! Everyone was nice and helpful.
6/7/2025
Cathy W. VERIFIED CUSTOMER
I was very satisfied with my service today. Everyone was very professional and friendly. I was kept informed about my vehicle. I love the car wash service. Thank u.