Few years back I had problem with the service and I stopped using Lexus service department. That forced me to purchase my vehicle from Columbus. My son convinced me that new owner (Susan) means business at least try once. Service young men at the counter were extremely professional and nice. No up selling ****. Time smart service. I really salute everyone at Moses Lexus of St. Albans
6/17/2025
James N. VERIFIED CUSTOMER
Your payment on my phone did not work.
6/17/2025
Robin W. VERIFIED CUSTOMER
Courteous and professional service.
6/17/2025
Jodie H. VERIFIED CUSTOMER
I had a clip on the air vent break off and they refused to fix. To me this was poor quality to break off that easily. It is under warranty and should have been repaired. Instead I was told it would be about $400. No thank you. I had purchased the maintenance package and was charged for a tire rotation. I tried to say I shouldn’t have to but was told I was wrong. I came back with written proof and was taken to a sales person who was very polite and will be mailing me a check for what I paid. I was also told when I purchased I could get a loaner when the car is in the shop. That has to happen no matter if you book in advance. They never have any loaners. Overall I’m very disappointed in my Lexus purchase and can’t wait to get rid of it.
6/17/2025
Mike B. VERIFIED CUSTOMER
Great customer service. I was kept well informed during the visit
6/17/2025
Louella J. VERIFIED CUSTOMER
Very satisfied with your service!! Thank you
6/17/2025
Denise B. VERIFIED CUSTOMER
Very fast and efficient
6/17/2025
John Y. VERIFIED CUSTOMER
Agents were all very nice. Service was great and timing was acceptable as well. My only issue was there recommendation. At 50k miles I need new break pads and rotors as well. Moses does all my service and I should have been alerted sooner about pads to avoid changing rotors too. I only skipped the 47000 mile check up because my wife had surgery at UVA. We drove there 5-6 times during the process so the last 3k miles were predominantly open interstate miles.
6/13/2025
Dung L. VERIFIED CUSTOMER
Not happy with your pleservice
6/12/2025
Kay H. VERIFIED CUSTOMER
Don was a super star - but you guys found a great team member with Travis
Veryvhelpful
Always available to answer questions
seems to work extremely well with other Team Members
6/12/2025
Robert B. VERIFIED CUSTOMER
Satisfied customer
6/12/2025
Trudy W. VERIFIED CUSTOMER
Great service, Travis was very helpful.
6/12/2025
Safique A. VERIFIED CUSTOMER
You did a great job
6/10/2025
Donna H. VERIFIED CUSTOMER
Service was completed in a timely manner. Travis was very helpful
6/10/2025
Chandrakant S. VERIFIED CUSTOMER
Call me if you really committed for complete satisfaction with overall service
6/10/2025
Danny S. VERIFIED CUSTOMER
Everything was great
6/9/2025
John D. VERIFIED CUSTOMER
Travis was great and helped with a rodent issue I was unaware of. Great service