Lexus roadside was amazing and very caring. I called the service center multiple times. No real care or information given. I had gotten a flat tire, no mention of roadside assistance, had to schedule an appointment for my flat tire. Called three times before someone actually told me about the roadside assistance, had a tow truck in 20 mins, taken to Moses. Very carrying representative with roadside. Called Moses service 4 times to see if my car made it. Called 6 times the next day to check on it, tried to call about a loaner no answer no call back from vm about it. Finally got ahold of Kevin who said they would look at it later in the evening. Got some text messages about my car the next day that it would be ready. I bought extra service one my Lexus for the Lexus experience, I got half **** service. No real customer service except for once.
7/25/2025
Heather T. VERIFIED CUSTOMER
Honestly, in today’s time it’s hard to come by individuals that truly love their job. So seeing employees taking their job to the next level is always rewarding working in quality assurance. Customer service at its finest. Sincerely, thank you for your kindess.
7/24/2025
S C. VERIFIED CUSTOMER
Do not like company policy requiring customers to order parts for service prior to work. Will be times when customer does not know what is needed.
7/24/2025
Robert T. VERIFIED CUSTOMER
A little slow but otherwise fine.
7/24/2025
Carolyn H. VERIFIED CUSTOMER
Great job
7/24/2025
David C. VERIFIED CUSTOMER
Excellent service.
7/24/2025
Walta B. VERIFIED CUSTOMER
Travis is always amazing. He always has a smile and always willing to help me resolve my issues.
7/23/2025
Barbara C. VERIFIED CUSTOMER
Travis did a good job
I asked to speak to atech person. I waited 16 minutes but then left
7/21/2025
Deborah K. VERIFIED CUSTOMER
Great customer service.
7/20/2025
Sheila G. VERIFIED CUSTOMER
My experience was mainly with the Driver,Gary. Gary was pleasant and courteous. I did have a phone conversation with Travis, mannerly and to the point. All the service dealings went perfect. Thank you.
7/20/2025
Timothy M. VERIFIED CUSTOMER
Great service
7/19/2025
Mary T. VERIFIED CUSTOMER
I’m always treated.with respect and made aware of repairs needed with the choice of accepting or declining the repairs.
I only wish I could have had my car picked up sooner than the 5-week waiting period. I am elderly and have serious back problems. It’s difficult to wait in the showroom. More elevated chairs are needed with arm rests.
7/18/2025
Anita F. VERIFIED CUSTOMER
Great service! Every one friendly and helpful.
7/17/2025
Beth Z. VERIFIED CUSTOMER
Very pleased with the service and communication during with the video updates.
7/17/2025
Andrea M. VERIFIED CUSTOMER
Friendly fast service. A job well done!
7/15/2025
Lauren H. VERIFIED CUSTOMER
Great service!
7/15/2025
Alicia Y. VERIFIED CUSTOMER
Thanks
7/15/2025
Laura M. VERIFIED CUSTOMER
Your service department is one of the worst I've ever dealt with. They do not ask permission to wash your vehicle. My car came back filthy after my service appointment. I have complained numerous times about how bad they was cars. They need to stop doing it if they can't do a better job. I really am so disappointed about owning a Lexus having to deal with Moses service.
7/11/2025
Brian B. VERIFIED CUSTOMER
You said one question
7/11/2025
Bonnie V. VERIFIED CUSTOMER
I had a wonderful experience with my service. Everyone was friendly, polite and helpful. The service was completed quickly and the waiting area was comfortable.